SUMMARY: Serves guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies and service procedures


• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.


• Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended.


• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, glassware, and garnishes in the restaurant.


• Maintain complete knowledge of the particular characteristics and description of every wine by the glass and major wines on the wine list.


• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/ time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.


• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper set up of the restaurant.


• Complete all side duties as assigned


• Requisition supplies as needed from the Supervisor.


• Input orders into system and ensure transmission of orders is verified by kitchen when assigned to do so.


• Organize assigned stations and ensure readiness prior to guest arrival.


• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.


• Retrieve and serve all food and beverage courses to guests in accordance with departmental standards.


• Ensure each course is cleared according to department standards, monitor and maintain the cleanliness of each assigned table.


• Ensure tables are clean and reset immediately after guests’ departure in accordance with department standards.


• Complete all closing reports in the P.O.S. system. Total all transactions according to departmental procedures. Report all tips.


• Count bank and complete cashier report. Drop all money in safe and return bank. Submit completed paper work to front desk.


• Handle guest complaints and ensure guest satisfaction.

• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas, including cleanliness and appearance of menus and wine lists.

• Attend meetings, menu and wine tastings as scheduled.

• Support safe work habits and contributes to a safe working environment at all times.


• Consistently maintain the ability to come to work regularly and on time.


• Follow directions, take criticism, get along with co-workers and supervisors, treat co-workers, supervisors and Members and their guests with respect and courtesy, contribute to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior


• Perform other duties as directed