We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We have an exciting new opportunity for a CRM Specialist to join our Marketplace team, to manage and develop the Salesforce platform that underpins our marketplace and retail media operations. You will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes.
This role will be based out of our Kingfisher Head Office in Paddington, with an expectation of 12 days a month in the office.
Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet Kingfisher’s marketplace needs.
Protect data by managing roles, profiles and permissions in line with security and confidentiality requirements.
Work closely with Kingfisher’s banners, including B&Q, Castorama and Brico Depot, to understand local processes and optimise Salesforce while maintaining consistency across the business.
Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
Build and develop Community Cloud‑based Merchant Hubs that deliver seamless experiences for merchants across all banners.
Manage the relationship with Kingfisher’s Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.
Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace/home improvement/closely related environment.
Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher).
Strong hands‑on knowledge of Salesforce configuration, workflows, data management, security and reporting.
Experience working with Salesforce Lightning Products, including Sales, Service and CRM Analytics.
Clear communication skills, with confidence working collaboratively across teams and with external partners.
A practical, solutions‑focused approach with the ability to manage multiple priorities and projects.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Interested? Great, apply now and help us to Power the Possible.
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