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Posted 3w ago

Customer service specialist (Lodz, PL, 93-428)

@ Hydro
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Lodz, Lodz, Poland
OnsiteFull Time
Responsibilities:Process orders, Coordinate planning, Manage logistics data
Requirements Summary:Process orders in SAP, coordinate shipping, manage logistics data, analyze KPIs, and communicate with customers in English.
Technical Tools Mentioned:SAP S/4HANA (SD), MS Office
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Job Description

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.


Job description:













Processing customer orders in the SAP system and internal and external shipping systems, verifying order accuracy.

Collaboration with the Planning and Purchasing Department to develop production plans and material security.

Data management for logistics delivery assessments and customer communication.

Supervision and analysis of KPIs for job performance evaluation.

Communication with customers regarding order fulfillment, product shelf life, material settlements, and payment processing.

Handling complaints and returns. Assisting in problem-solving and handling customer complaints.

Preparing waybills, CMRs, invoices, and other shipping documents.

Close collaboration with the warehouse and freight forwarding departments to ensure smooth deliveries.

Monitoring on-time delivery.

Collaboration with customs agencies and transport companies.

 

Required competencies and skills:

• Excellent work organization.

• Stress tolerance and the ability to manage priorities, work independently, and collaborate across departments.

• Knowledge of ERP/SAP S4/HANA systems. (SD module) 

• Proficiency in MS Office (especially Excel).

• Knowledge of international trade terms, export procedures, and shipping documentation.

• Good communication and problem-solving skills (customer service).

• Fluency in English. Knowledge of languages ​​such as German, French, or Spanish is a plus. 



Equal opportunities


Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.


If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [email protected]