Title:  Sales Support Specialist

Department/Team: Sales Admin

Location:  Austin, TX

Reports to:  Sales and Marketing Director

Status: Full Time

Rugged Solutions America / Setcom:

Rugged Solutions America LLC (RSA) is a national provider of rugged technology designed for demanding environments. As a member of the RSA family, Setcom leads the industry in manufacturing rugged communication systems for first responders and industrial specialists. 

Job Brief:

We are looking for a Sales Support Specialist to join our team and help support our sales organization. This individual will provide support to our sales team through a variety of responsibilities and serve as a point of contact for customers with questions about products, quotes, orders, payments, and documentation. The ideal candidate is highly organized, communicates clearly, and works closely with internal teams to ensure information is accurate and processes move forward efficiently.

Responsibilities (Including but not limited to):

• Support assigned sales representatives throughout the sales and order process.
• Create and maintain customer records, leads, and sales opportunities in company systems.
• Assist with quote preparation, order processing - including e-commerce orders - documentation, and sales opportunity updates..
• Communicate with customers via phone and email to answer questions, provide updates, and obtain missing information related to quotes, orders, and documentation.
• Ensure key communications and activities related to leads, opportunities, and orders are documented in the CRM system.
• Verify orders for accuracy, including customer details, product information, payment terms, and required documentation.
• Coordinate with internal teams and external partners to resolve issues, expedite orders, and keep opportunities and orders moving forward.
• Monitor open opportunities and orders and assist with follow-ups as needed.
• Stay up to date on products, services, and internal processes.
• Provide general administrative support to the Sales and Operations teams.

Requirements:

• High school diploma or GED required.
• Strong attention to detail and organization skills.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office; experience with Salesforce or similar CRM systems is a plus.
• Ability to manage multiple tasks and work effectively in a team environment.
• Customer-focused mindset with a willingness to learn.

Compensation will consist of a competitive salary and benefits. Serious inquiries only 

We are an Equal Opportunity Employer.   Employment is contingent upon satisfactory references and results of a criminal background check.