Job Title: Guest Service Representative

Job Status: Part Time – Non-Exempt

Department: Park and Recreation Services

Primary Work Location: Community Recreation Center

Reports To: Guest Service Manager

Supervisory Responsibility: None

Position Summary                                                                                                                            

The Guest Service Representative is responsible for greeting and assisting guests.

Essential Job Duties                                                                                                                          

• Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
• Greet guests.
• Open/close Guest Service office.
• Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
• Familiarity with the facility floor plan and emergency/evacuation procedures.
• Familiarity with the day’s activities scheduled in the facility.
• Handle cash.
• Process program registrations and appropriate paperwork and waivers.
• Process/issue photo Identification cards to pass holders, members and employees.
• Operate office machines.
• Maintain a clean and organized work environment.
• Attend staff meetings/trainings.
• Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
• Maintain necessary files.
• Process incoming/outgoing mail.
• Attendance/Punctuality – Demonstrate consistent attendance and on-time arrival.
• Supports and exhibits the established organizational values of respect, communication, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
• Attend required training and safety programs.
• Perform other duties or special projects as assigned.