ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to customers on non-conformance and quality matters
• Oversees process improvements related to quality
• Ensures product conformance
• Reviews documents for conformance
• Conducts product inspections
• Maintains quality performance metrics
• Assists with management of nonconformance’s
• Conducts supplier assessments and reviews
• Maintains calibration system
• Supports sales department with technical needs and customer services
• Performs customer regulatory activities

EDUCATION REQUIREMENTS

• Four-year college degree preferred, with experience in manufacturing or distribution quality, or equivalent combination of education and experience

KNOWLEDGE AND SKILLS

• Prior Quality supervisory experience
• Knowledge of steel products and  processes
• Knowledge of ISO 9001 and AS9100 Quality Management Systems

• Understanding of Six Sigma and Lean manufacturing tools

• Strong analytical aptitude and reporting skills
• Excellent verbal and written communication skills
• Ability to multi-task with an emphasis on event management

• Goal-oriented and the ability to manage multiple projects paying particular attention to detail.
• Ability to work with a variety of teams (including the shop floor, sales and purchasing)

SUPPORT

• Supervise Quality Tech and support staff
• Assist with customer quality system requests and approvals
• Assist with the quality orientation for new employees
• Support sales with certification and compliance requests
• Support operations and production with order and material technical needs

SPECIFICATIONS

• Maintain AMS/UPM specification spreadsheet used to verify the compliance of mill test reports
• Perform periodic specification revision check for updates

EQUIPMENT

• Oversee the inspection and measuring of test equipment

-Maintain identification of the testing equipment and documentation providing traceability and calibration frequency

SUPPLIERS

• Initiate and maintain the ongoing assessment and approval of subcontractors
• Perform periodic audits of suppliers and subcontractors

CUSTOMER AND REGULATORY SPECIFIC ACTIVITIES

• Oversees and coordinates customer management of testing using outside approved resource
• Responsible for administration of Unison and GE supplier release program
• Assist as needed with compliance audits
• Maintain customer approval and certification
• Fill out and respond to customer survey requests
• Maintain applicable logs, supporting EV1 audits, preparing bar codes, and inspections 
• Assist as needed with customer and regulatory audits

 OTHER

• Maintain a full understanding of United Performance Metals' Quality Manual, Operating Procedures, and Work Instructions: How they relate to AMS, ASTM, AISI, AS9100 and ISO-9001 Requirements
• Continued education and training of metals applications, industry requirements, and customer focus activities
• General housekeeping in accordance with the quality expectations
• Assist as needed with internal audits
• Maintain customer property within established procedures
• Maintain and report on shelf life sensitive items that are maintained in inventory to insure the products are not expired beyond use
• Duties as assigned by supervisor

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.