Front Office Check-In / Check-Out Representative 

Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team! 

 

The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts. 

Key Responsibilities: 

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  Greet and assist patients and visitors in person and over the phone, providing excellent customer service. 

  
  

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  Schedule appointments efficiently to optimize provider availability and treatment room use. 

  
  

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  Monitor patient flow and communicate delays to providers when necessary. 

  
  

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  Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area. 

  
  

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  Maintain and update patient records and accounts with accurate personal and financial information. 

  
  

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  Collect co-pays, balance, and assist with billing and credit policies as needed. 

  
  

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  Maintain office supplies and equipment by monitoring inventory and ordering as necessary. 

  
  

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  Assist during patient emergencies by following established protocols. 

  
  

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  Ensure patient privacy and confidentiality are always maintained. 

  
  

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  Follow office policies and procedures, and recommend improvements where applicable. 

  
  

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  Collaborate with team members to support overall office efficiency and patient satisfaction. 

  
  

Qualifications: 

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  High School Diploma or equivalent required. 

  
  

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  Minimum 1 year of experience in a medical office or healthcare setting. 

  
  

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  Strong customer service and communication skills. 

  
  

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  Ability to multitask and stay organized in a fast-paced environment. 

  
  

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  Proficient in scheduling, word processing, and general office software. 

  
  

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  Professional demeanor with a team-oriented mindset. 

  
  

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  Strong attention to detail and time management skills. 

  
  

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  Flexibility and reliability are essential. 

  
  

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  Competitive wages 

  
  

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  Health, dental, and vision insurance 

  
  

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  Life insurance 

  
  

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  Short- and long-term disability 

  
  

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  401(k) plan 

  
  

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  Up to 3 weeks paid time off 

  
  

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  7 paid holidays 

  
  

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  Opportunities for career growth and advancement within the company 

  
  

 

Apply today to become part of a healthcare team that values professionalism, compassion, and career development!