About the Department

A successful candidate will play an active role in the City of College Park’s existing operational success. The purpose of the position is to enhance the efficiency and productivity of the Engineering Department.

Position Duties

Independent judgment is required to identify, select, and apply the most appropriate of available guidelines and procedures as well as interpret precedents. This position is responsible for overseeing the end-to-end development permitting workload, applying expert knowledge of guidelines to streamline intake and processing. Beyond technical permit coordination, this position acts as an operational backbone, providing critical administrative support and ensuring seamless daily operations through proactive team collaboration.

• Answer and direct all calls to the appropriate person.
• Observe and respond to open records requests and provide backup support or assistance as requested.
• Receives incoming and processes outgoing mail and takes appropriate action/distributes it to departmental personnel.
• Calculates permit fees and processes payments.
• Issues and processes permit applications; maintain computerized files on permits and tracking status; draft correspondences, including letters, memoranda, reports, and other documents from brief notes or written/verbal instructions.
• Coordinates reviews with departments such as Fire Marshal, Zoning, and Water/Sewer.
• Prepares written communications, presentations, charts, graphs, and technical reports using a variety of software applications.
• May operate a City vehicle in the performance of duties and/or attend training programs.
• Coordinates and manages departmental correspondence.
• Receives inquiries and complaints from the public; coordinates with others as necessary to obtain the required information; may compose appropriate written responses.
• Searches files, gathers facts, and compiles a variety of data required for the preparation of reports; acts as liaison to expedite the flow of information.
• Receives visitors, schedules appointments, and receives calls for information requests, directing callers or relaying information to the appropriate parties; may open, sort, and distribute mail.
• Coordinates activities to ensure the timely submission of documents or information that may be required of staff personnel to complete a major project.
• Types, drafts, and completes documents of a variety of materials from written or verbal instructions.
• Reviews land development, building, preliminary plat, and final plat applications for completeness and accuracy.
• Answers inquiries via phone, email, and in-person regarding procedures, fees, and permit status.
• Performs other related duties as assigned.

• The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Minimum Qualifications

• Knowledge of the operation of general office equipment, including calculator, computer keyboard, computer word processing or other programs, telephone, telephone console, or copy machine as required.
• Knowledge of or ability to learn the department's rules, regulations, policies, and procedures.
• Knowledge of all municipal functions, contacts, and activities of various departments.
• Ability to organize and prioritize workload with attention to detail.
• Ability to understand and follow quickly and accurately oral and written instructions.
• Ability to understand and apply available guidelines to varied operational requirements, and to follow clearly stated oral and written instructions.
• Ability to communicate, meet, and deal with the public and employees in a pleasant, courteous manner.
• Ability to use software to enter application data, update records, and run reports.
• Ability to accurately record and transfer data from one source to another and to perform basic mathematical calculations.
• Ability to prepare clear and concise reports and maintain accurate records.
• Ability to maintain alphabetical and chronological files.
• Ability to maintain confidentiality related to documents, reports, correspondence, and calls.
• Ability to work independently without specific instructions.
• Must be able to use tact and courtesy in dealing with the public.
• Must be able to analyze and evaluate procedures and work processes and exercise appropriate judgment in establishing priorities and work methods.
• Must be able to establish and maintain effective working relationships and deal effectively and courteously with others, to work independently and in team settings.
• Understanding of building codes, zoning regulations, and planning principles.
• Must be able to type or use a personal computer with word processing and related software, and to enter and retrieve information with reasonable speed and accuracy. 
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds, standing and/or walking for more than four (4) hours per day.
• Note: In compliance with the American Disabilities Act (ADA), those functions of the job which are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.

Other Qualifications

• High School Diploma; Associate's degree preferred.
• Three (3) years of progressively responsible administrative work, with some experience at the local government level preferred; equivalent combination of education and experience.

• Strong organizational and communication skills.
• Experience in communicating with diverse communities and in establishing and maintaining cooperative working relationships.
• Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
• Extensive hours and weekends will be required at times.
• Pre-Employment screening is required: criminal background check and drug testing.