Overview:

Under the direction of the Housing Supervisor the Housing Monitor provides client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services and all other supportive services as needed.

Responsibilities:

Promotes a strength-based environment that helps clients achieve their goals.
Monitors client compliance with program rules and policies.
Conducts intakes, screenings, and client move-ins/move-outs.
Provides case management support, including independent living skills and benefits linkage.
Uses de-escalation and crisis intervention techniques when needed.
Maintains cleanliness and sanitation of common areas, kitchen, restrooms, and client rooms.
Conducts wellness checks, facility inspections, and perimeter checks to ensure safety.
Completes all required documentation (incident reports, logs, HMIS entries) in compliance with regulations and within program timelines.
Coordinates with outside agencies (e.g., DPSS, DMV, SSA) to assist clients in accessing benefits and services.
Reports property damages and coordinate repairs.
Assists with donations, food bank pickups, and event coordination.
Participates in meetings, trainings, and program development.
Conducts outreach and network with internal Full Service Partnership (FSP) programs; deliver program presentations as needed to obtain referrals and maintain maximum program capacity.
Maintains compliance with Clinics’ guidelines, FSP funding requirements, and HIPAA regulations.
Reports all client mental health issues to Treatment/Housing teams promptly; troubleshoots and coordinates appropriate supportive services for client benefit.
Collaborates with local governmental departments and provides services consistent with program needs and funding source directives.
Models Pacific Clinics’ mission, approach, and core values in all communications and correspondence.
Attends and actively participate in staff meetings to provide input on program development and staff training.
Re-route to alternate PC Interim Housing site when coverage is necessary.
Communicates effectively in a culturally competent manner with a diverse client population, promoting positive interaction with managers, co-workers, and others.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty.
The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications:

High School Diploma or GED required and two (2) or more years of related experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
Experience in social service or related fields is preferred.
Experience working with individuals experiencing homelessness, low-income populations, or similar backgrounds is preferred.
A bilingual skill in the appropriate language for the Clinics' clients is highly preferred.
Current CPR/First Aid Certification is required (or willingness to obtain).
Must pass Department of Justice (DOJ), Federal Bureau of Investigation (FBI) background check.
May be called upon to drive on agency business.
Needs acceptable MVR and appropriate insurance coverage.