General Purpose:
Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, reservations, and special events preparation.
Essential Duties:
- Assists with development of buying plan and all golf merchandise related purchasing
- Creates a diverse and desirable array of equipment, apparel, and accessories presentations
- Maintains levels of product appropriate for the season and level of traffic through golf shop
- Purchase supplies, fixtures, and fitting systems to provide conducive sales environment and promote sales
- Maintain an attractive and orderly appearance in and around the golf shop
- Maintains product documentation from purchase to sale, including orders, receiving records, invoices, vendor statements and custom/special-order records to document merchandise history
- Conducts monthly physical inventory counts
- Assist in the development of necessary systems utilizing POS to safeguard inventories
- Monitors safeguarding of inventory and assets to reduce loss from theft, pilferage, defective/damaged goods, returns and markdowns
- Establishes sales and inventory recordkeeping policies and procedures, provides training and ensures compliance by staff
- Trains, motivates and develops golf shop staff to ensure effective sales, service, performance technique and product knowledge
- Establish and ensure employee purchase policies are adhered to including accurate accounting of employee purchases
- • Develop strategies to ensure member and guest satisfaction and maximize business performance and profitability
- Manage vendor performance
- Maintain collaborative partnership and negotiate effectively with vendors
Specific Daily Responsibilities – Include but are not limited to:
- Project friendly, energetic and upbeat personality
- Assist with all golf shop/counter duties
- Keep shop organized and clean
- Make sure all items remain neatly folded and hung
- Tag and display all new items from the back room
- Process, place, monitor and follow –up on special orders
- Provide assistance to all members and guests on the shop floor
- Promote new merchandise and all sale/promotional information
- Offer extra services, i.e. gift wrapping, locker storage
Experience, Skills, and Traits:
- Fundamental knowledge of the game of golf and golf merchandising concession operations
- Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
- Strong organizational, planning and multi-tasking skills
- Self-motivated with a desire to promote and market
- Service and customer focused attitude
- Remain up to date on customer relations management
- Attend conferences, workshops, meetings and trade shows to keep abreast of current trends in the industry
- Maintain and promote a positive professional image
- Remain current on merchandising innovations, marketing and business trends
- Experienced computer user including; Microsoft Word and Excel. Proficient in other applications and operating systems