General Statement of Job:

The ESU Overwatch Operator will serve as the communication hub for incidents which require an Emergency Services Unit (ESU) response. You will monitor internal communications platforms to include but not limited to radio and chatroom platforms to maintain situational awareness of security related incidents. Your primary focus will be to gather, record, and disseminate information to all security personnel and stakeholders in a timely manner to ensure a quick response. This position is part of a 24/7, 365-day operation, which requires flexibility to work all shifts and assists the team with overtime when needed.



Essential Job Functions:

▪ Utilizing communication channels to communicate with various teams

▪ Sharing relevant information from one chatroom to another

▪ Documenting all information and sharing with appropriate stakeholders

▪ Monitoring CCTV systems for the specific location of ongoing incidents

▪ Maintaining the status and location of Emergency Services members

▪ Requesting assistance from other team members to expedite the process

▪ Communicating effectively and competently

▪ Cut necessary internal tracking tickets, e.g. Security Bulletins

▪ Coordinate local Law Enforcement responses to any incident as necessary

▪ Perform other job-related duties as assigned.