Title: Retirement Processing Program Manager

Location: New Orleans, LA

Salary: Commensurate with experience.

Clearance: Secret Clearance

Job Description:

The Program Manager (PM) provides overall leadership, management, and oversight of retirement support services, ensuring all contract requirements are met with high quality, timeliness, and compliance. The PM serves as the primary point of contact for the Government and is responsible for performance management, stakeholder communication, and continuous process improvement. Expertise in government retirement support services for annuity and non-annuity retirement cases, retirement coverage code (RCC), Federal Erroneous Retirement Coverage Corrections Act (FERCCA) cases in accordance with the applicable federal statues, OPM guidance and agency policies.

Key Responsibilities:

• Serve as the primary liaison between the Government (e.g., program office, COR) and contractor staff
• Provide overall contract oversight, ensuring compliance with all performance requirements
• Manage staffing, workload distribution, and resource allocation
• Monitor performance metrics, including timeliness, accuracy, and customer satisfaction
• Lead regular status meetings, program reviews, and reporting activities
• Ensure adherence to OPM regulations, federal statutes, and agency-specific policies
• Oversee quality assurance processes and continuous improvement initiatives
• Identify risks and implement mitigation strategies
• Support surge staffing and workload scaling as needed
• Ensure all personnel are trained and qualified to perform assigned duties

Experience Requirements:

• 7+ years of experience managing federal HR, retirement, or shared services programs
• Demonstrated experience overseeing contracts of similar size and scope
• Strong knowledge of federal retirement systems (CSRS, FERS, FERCCA, RCC)
• Experience working with federal agencies or shared service centers (e.g., payroll providers)
• Proven leadership, communication, and organizational skills
• Bachelor�s degree (or equivalent experience)
• Ability to interpret and apply federal retirement regulations, especially those associated with retirement processing
• Experience working in a team environment to achieve results and ensure customer satisfaction is delivered

About TSM, Inc.: TSM serves many customers in the Government and private sector. Most of these projects are long-term and involve cutting edge technologies. The prospect of working for reputable client organizations on the latest technologies in a friendly work environment helps us attract and retain top-quality seasoned professionals who are technically strong.

TSM�s flexible benefits allow staff to choose from a variety of plans to meet their own needs and the needs of their families. Our family-friendly policies and programs help staff balance their personal and professional lives. CareFirst Health Insurance, Companion Vision and Dental Insurance, and Life/Accident/Disability insurance options through Hartford Group give our employees options and comprehensive coverage while keeping out of pocket costs low. TSM offers retirement and savings through the Nationwide 401(k) plan. TSM believes in investing in our employees and offers a tuition reimbursement plan, provides an employee assistance program, and professional development program to help our employees reach the next level.