GUEST SERVICE ASSOCIATE
Harvest Café – Kitchen Kettle Village
Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability)
Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups.
Vision: Spreading Happiness
Mission: Creating Exceptional Experiences and Lasting Memories
Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me
Perks & Benefits
- Family-owned and operated since 1954
- Non-traditional retail and food service hours - Closed evenings and Sundays
- Scheduling flexibility for work/life balance
- 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
- Employee fun days
- Learning and development opportunities
What You'll Do
- Accurately handle all money transactions, close registers, and reconcile cash at end of business day
- Assist with opening and/or closing the Café as needed
- Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
- Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
- Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
- Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
- Demonstrate complete menu knowledge and share with guests
- Build relationships with regular tour guides and bus drivers, learning their names and preferences
- Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas
What You Bring
- Communication excellence
- Teamwork orientation
- Attention to detail
- Confidentiality
- Problem solving skills
- Stress management/composure
- Coachability
- Ability to adapt to changing environment
Closed evenings and Sundays | Flexible schedule | Daytime weekday and after-school hours available | Two Saturdays per month
16-32 hours per week