HiringCafe
Posted 1w ago

Operations Manager -Salaried Exempt

@ Millennium Hotels and Resorts
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Anchorage, Alaska, United States
OnsiteFull Time
Responsibilities:overseeing operations, coordinating training, responding complaints
Requirements Summary:Coordinate and communicate across the organization; excellent customer service; hospitality knowledge; work under pressure; team player; problem solving; creative; flexible; maintain confidentiality; interact with public; plan and organize; manage interruptions; take full responsibility; five years of hospitality experience.
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Job Description

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for Operations Manager, salaried exempt, (not subject to overtime) Operations Manager to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

Position Overview

As our Operations Manager, you are responsible for overseeing operations management through a variety of identified responsibilities.  Among them will be ensuring Guest Service training is provided to all staff members in a consistent manner and that standards for delivery of our core hospitality services are adhered to.  The chosen candidate will work alongside the Front Office Manager, Executive Housekeeper and Food & Beverage Manager to ensure procedures are implemented and followed and be the primary point of contact for social media responses and guest complaints.  The Operations Manager will also embrace, promote, support and advise on the day-to-day actions required to operate the property.

  • Work closely with General Manager and Controller to submit and coordinate capital expenditure proposals
  • Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints.
  • Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results.
  • Conduct periodic guest service training sessions in departments throughout the hotel to ensure basic principles of elevated guest service are adhered to.
  • Develop programs to improve our guest service interactions and reduce guest complaints and ensure guest satisfaction is consistently obtained.
  • Work closely with the Front Office Manager to develop guest resolution suggestions and processes for use by the front desk staff.
  • Work closely with all departments to promote Trip Advisor and the important role it plays in our hotel success.
  • Oversees overall day-to-day hotel operations as delegated by the General Manager.
  • Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.