Description

Under direction of the Hospitality Manager, you shall perform the following duties:

• Greet guests in a timely and friendly manner whenever they are in your line of vision.


• Offer assistance/direction/instruction to all guests you encounter.


• Clean guest units by category priority.


• Anticipate customer needs and wants at all times.


• Use correct cleaning chemicals for designated surfaces.


• Service assigned guestrooms.


• Check coffee pots for filters, coffee grounds and clean inside and out.


• Clean all appliances inside and out.


• Empty trash containers.


• Remove all dirty terry  and replace with clean par to designated layout.


• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, shower walls, bathtub, shower curtain and floor.


• Clean toilet bowl inside and out.  Wash the floor around and behind the toilet.


• Replace facial, toilet tissue and bathroom amenities in the correct amount and location.


• Remove dirty bed linen and make up the bed with clean linens.


• Open up the fold up couch and look for dirty linens.


• Check all drawers and under beds for items left behind.  Sweep and/or vacuum window sills and under the beds. 


• Ensure the correct amount of hangers, extra blankets, sheets, pillows, kitchen utensils, dishes, pots and pans is in each unit. 


• Realign furniture to floor plan.


• Inspect condition of all furniture for tears, rips or stains: report any damages to maintenance and supervisor.


• Dust and polish all furniture.


• Clean all lamps, picture frames and mirrors.


• Wipe down light switches and check for proper working order.


• Remove dust, grease and smears from all appliances, counters, window ledges, baseboards, doors, cabinets and walls.


• Remove dust on drapes weekly and realign to correct position daily.


• Wash windows when needed. 


• Inspect the condition of all printed material in the room and on walls.  Ensure that it is in good condition and present. Replace where needed.


• Remove all insects and cobwebs from the unit.


• Ensure presence and working order of fire extinguisher and smoke alarm in each unit.

• Remove dust, dirt and smudges from heater, vents, grids and thermostats.  Set the thermostat at appropriate degrees depending on the time of year.  In the summer, turn off the heat. 


• Vacuum carpet and sweep/mop floors.


• Update status of rooms cleaned on assignment sheet.


• Return and restock the maid's closet and van at the end of each shift. 


• Empty vacuum bag and wipe vacuum cleaner daily.


• Ensure security of any assigned guest room keys.


• Handle guest complaints by getting information to the correct person or taking care of it yourself.


• Report any damages or work orders to maintenance as soon as possible. 


• Turn in any lost and found items to the housekeeping supervisor or log and store as directed.


• Keep your uniform maintained and clean.  Return uniform and name tag at the end of the season.


• Be responsible with your keys, work space, rented equipment and employee pass.


• Treat your customers and co-workers with respect and integrity at all times. 

Qualifications

Experience preferred or background in housekeeping, but will trail.