Description

About Lower Lights Community Health Center 

Lower Lights Community Health Center (LLCHC) is a mission-driven, faith-based Federally Qualified Health Center (FQHC) that provides whole-person, high-quality, and accessible healthcare to underserved communities in Central Ohio. We are passionate about removing barriers to care and transforming lives through compassionate, patient-centered service. Join us in delivering hope and healing to our youngest patients and their families. 

JOB SUMMARY 

• Strategic leadership of IT and IT operations oversight and supervision


• Electronic Health Record (EHR) support oversight and supervision of EHR Support Analysts.


• Leads internal EHR Governance Committee, clinical technology strategy and change management initiatives


• Vendor management of network infrastructure and phone system infrastructure including computer and network equipment, operating systems, and data center operations.


• Procurement of new IT vendors and equipment that meet the organizational needs.


• Operates as subject matter expert on LLCHC systems infrastructure and works closely with Senior Leadership on systems strategy enhancements.  


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  The Director of Information Technology (IT) and Data Analytics provides strategic and operational leadership for all information technology, data analytics, and electronic health record (EHR) functions at Lower Lights Christian Health Center (LLCHC). This role oversees a cross-functional team responsible for infrastructure, systems administration, analytics, and EHR management (in partnership with OCHIN). 

  
  
  

  The Director will serve as a visionary leader—building and refining systems, processes, and technologies that support LLCHC’s strategic goals and enhance service delivery. This leader must blend technical acumen with a strong customer service orientation and the ability to translate complex IT strategies into practical, user-centered solutions that empower staff and advance organizational performance. 

  
  

KEY RESPONSIBILITIES 

1. Strategic Leadership & Department Management 

• Lead, coach, and develop a multidisciplinary team across IT infrastructure, analytics, and EHR functions. 


• Establish departmental goals, metrics, and workflows aligned with LLCHC’s mission and strategic plan. 


• Advise senior leadership on technology strategy, system enhancements, and opportunities for innovation. 


• Oversee IT and data budgets, vendor relationships, and contracts (including Medicus and OCHIN). 


• Develop and maintain IT operational procedures, business continuity plans, and technology roadmaps. 


• Partner with organizational leaders on new site development, ensuring IT and data systems readiness. 

2. Infrastructure, Systems, & Security Oversight 

• Ensure stability, security, and reliability of all network, hardware, and software infrastructure. 


• Oversee system maintenance, upgrades, and preventive maintenance to ensure maximum uptime. 


• Develop and manage IT service request systems to ensure timely, customer-focused support. 


• Maintain compliance with HIPAA, HITECH, and other data security standards. 


• Coordinate and track vendor performance, issue resolution, and service-level adherence. 

3. Data Analytics & EHR Management 

• Supervise data analytics team to develop actionable insights supporting organizational performance and quality improvement. 


• Provide oversight of the EHR team in collaboration with OCHIN to ensure effective system optimization, updates, and change management. 


• Serve as a key resource for data governance, integrity, and reporting consistency across the organization. 


• Lead EHR change management and user adoption strategies to enhance clinical and operational outcomes. 

4. Change Management & Organizational Support 

• Lead IT-related change management initiatives to ensure successful implementation and user engagement. 


• Oversee cross-departmental committees related to technology and systems improvement. 


• Provide project management support for IT, EHR, and facilities-related initiatives. 


• Serve as a resource for IT-related emergencies, including after-hours response as necessary. 

5. Compliance, Culture, and Continuous Improvement 

• Uphold LLCHC’s standards of excellence, integrity, and compliance with federal and state regulations. 


• Foster a culture of service, collaboration, and accountability within the IT team. 


• Participate in continuing education and professional development to maintain current knowledge of industry trends. 


• Perform other duties as assigned in support of LLCHC’s mission and values. 

Benefits & Perks 

• Health benefits including medical, vision, dental, life, disability  


• Generous Paid Time Off 


• 10 Paid Holidays 


• Student loan forgiveness opportunities 


• Employee Assistance Program (EAP) with access to various consultants  


• 3% match toward retirement fund  


• And more!

LIVING OUR VALUES

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. 

Why Join LLCHC? 

• Work in a collaborative, mission-focused environment where your voice matters. 


• Eligible for loan repayment through NHSC and Ohio Physician Loan Repayment Program. 


• Competitive salary and comprehensive benefits including health, dental, vision, life insurance, generous PTO, paid holidays, and retirement contributions. 


• Opportunities for leadership, teaching, and professional development. 

Lower Lights Community Health Center is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination and equal employment opportunity. We encourage all qualified individuals to apply. 

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of duties, responsibilities, or qualifications required for the position. 

Qualifications

QUALIFICATIONS 

• Bachelor’s degree in Information Technology, Computer Science, or related field required; advanced degree preferred. 


• Minimum of five (5) years of progressive IT leadership experience, preferably in healthcare or a mission-driven environment. 


• Proven success managing IT infrastructure, data analytics, and/or EHR systems (EPIC/OCHIN experience strongly preferred). 


• Demonstrated ability to build and lead high-performing teams and vendor partnerships. 


• Strong understanding of cybersecurity, data governance, and HIPAA compliance. 


• Excellent communication, organizational, and interpersonal skills with a customer service mindset