Description

Ideal Candidate: is flexible, willing to work nights and weekends as needed. Previous experience preferred.

Shift Type: Varied; Monday and Tuesday OFF

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Greets patrons and communicates racing information as requested in a friendly, professional manner, including race results, reading programs, wagering advice, issuance of vouchers for self-service machines and giving instruction on how to place a wager.
Quickly and accurately depresses corresponding numbered key of terminal in accordance with patron’s wager instructions and provides patron with ejected wager ticket in a timely manner.
Accepts money and makes appropriate change.
Accounts for all cashed or cancelled tickets and forwards to the Mutuel money room for verification and reconciliation.
Follows departmental cash handling procedures daily.
Handles large sums of cash and maintains an accurate cash balance.
Checks for counterfeit bills in accordance with company procedure.
Checks patron identification to determine minimum age limit is met.
Knowledge of AML and Title 31 procedures
Participates in meetings, training and other company-related activities as scheduled.
Seeks out the assistance of a supervisor to address questions and concerns.
Answers wagering rules and policies questions when requested.
Maintains a working knowledge of facilities, as well as special events, in order to advise patrons of same, whenever possible.
Assists other Mutuel Tellers within the assigned area, as needed.
Responsible for completing end-of-day cash and balance procedures.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records, monies and reports.
Logs on and off terminal daily in accordance with departmental procedures.
Follows all safety policies and procedures in accordance with company standards.
Follows all company policies and procedures, including pari-mutuels wagering rules and Racing Commission rules.
All other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to effectively communicate in English, both written and verbal
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to maintain confidentiality of sensitive information
Ability to reconcile large amounts of currency and coinage
Requires a neat and clean appearance, friendly attitude and demeanor
Requires the ability to follow directions from a supervisor
Requires the ability to interact effectively with co-workers
Requires the ability to understand and follow posted work rules and procedures
Requires the ability to work extended hours, when necessary
Requires excellent interpersonal skills and the ability to deal effectively with casino patrons and personnel
Requires the ability to distinguish numbers, letters and symbols
Ability to work fast and meet deadlines
Dependable attendance and ability to attend work on time
Possess computer literacy

AGE and GAMING:

21 years of age or above

NH Gaming License

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent.

LANGUAGE SKILLS:

Ability to read and understand a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals to process and reconcile customer transactions.

REASONING ABILITY:

Ability to apply commonsense reasoning to a variety of situations. Requires the ability to understand and follow Policies and Standard Operating Procedures and be adept and proactive in problem solving. Relies on extensive experience and judgment to plan and accomplish goals.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The Employee will be required to lift up to 50lbs from floor level to chest height. The employee is also constantly required to stand, walk, stoop, lift, and use hands to finger, handle, or feel objects, tools or controls. This position requires the use of tools and equipment requiring a high degree of dexterity for long periods of time. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually loud.

Due to the unpredictable nature of the hospitality/entertainment industry, Employees must be able to work varying schedules to reflect the business needs of the property.

Summary

The Mutuels Teller sells wagers on Simulcast horse races and greyhound races, makes changes, cashes winnings tickets, checks ID’s, and maintains an accurate cash balance. Explains wagering rules and company procedures in a friendly and ethical manner.