HYBRID ROLE BASED OUT OF OUR PHOENIX LOCATION
● Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
● Act as the first point of contact for resolving customer queries and complaints
● Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
● Develop a relationship with sales team by being proactive and offering creative solutions
● Participate in training of system enhancements, applications, products, and new processes.
● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
● Perform other duties as assigned
Job Purpose:
The Logistics Manager, Retail Distribution will manage the comprehensive order processing and inventory management globally within the Co-Packing & Retail Solutions Distribution division in Veritiv.Job Responsibilities:
● Communicate with allocated customers to develop a new relationship as well as foster existing ones.● Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
● Act as the first point of contact for resolving customer queries and complaints
● Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
● Develop a relationship with sales team by being proactive and offering creative solutions
● Participate in training of system enhancements, applications, products, and new processes.
● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
● Perform other duties as assigned
Additional Responsibilities & Qualifications:
- Manage comprehensive order processing for domestic and international customers, including product availability communication and order fulfillment coordination.
- Generate detailed inventory and shipment analytics through weekly and monthly reporting, utilizing advanced ERP and accounting software systems.
- Maintain precise documentation and records, including shipping documents, invoices, packing lists, and comprehensive vendor file management.
- Execute end-to-end inventory management, including accurate receipt tracking, system data maintenance, product assembly, and finished goods shipment.
- Provide professional, timely, and effective communication across multidisciplinary teams and external stakeholders, resolving issues proactively and efficiently.
- Operate with high autonomy, performing assigned tasks with minimal supervision while adhering to established standard operating procedures.
- Develop and implement continuous improvement strategies for distribution processes, enhancing operational efficiency and workflow optimization.
- Coordinate complex project management, simultaneously handling multiple priorities with integrated scheduling and strategic planning.
- Facilitate knowledge transfer through comprehensive employee training and mentorship within the distribution department.
- Ensure compliance with documented procedures, maintaining highest standards of accuracy, professionalism, and operational excellence.
Work Experience:
● 3-5 years of related job experience.Education:
● Bachelor's Degree Preferred● High School Diploma/GEDWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.