Concierge - Emergency Department

Location: Mercy Hospital – A Member of Catholic Health

Join a mission-driven team at Mercy Hospital, a 375-bed not-for-profit hospital known for compassionate care that treats the whole person: body, mind, and spirit.

The Emergency Department Concierge provides non-clinical support to patients, families, and staff from arrival through discharge or admission.

Job Responsibilities:

• Welcome and round on patients and families in the ED, addressing comfort needs and providing updates on status from registration to discharge/admission.
• Facilitate communication between patients, families, and care teams.
• Offer non-clinical services such as warm blankets, pillows, and access to resources (e.g., phone chargers, social work, chaplain).
• Assist ED staff with answering call lights, addressing patient needs, and patient transport (as trained).
• Maintain confidentiality and adhere to infection control and hospital standards.
• Identify and address service recovery opportunities; escalate issues when needed.
• Promote a culture of hospitality, respect, and excellent customer service.
• Other duties as assigned.

Job Requirements:

• High school diploma required.
• Minimum 1 year experience in a fast-paced customer service environment (healthcare preferred).
• Previous patient care experience strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Ability to remain calm in high-stress situations; adaptable and solutions-oriented.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Personal qualities: compassionate, empathetic, approachable, positive, and professional.

Why Join Us:

• Competitive pay + differentials and benefits
• Tuition assistance
• Defined pension plan
• Supportive team and growth-friendly culture

Be part of something bigger. Join Mercy Hospital and help us nourish and heal through excellence in food service.

The rate listed does not include any differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.