Job Description

As a Customer Pickup (CPU) Associate, you will be responsible for providing excellent customer service while attending the customer pickup window. 

Responsibilities: 

• Meet and greet all customers entering the facility for the purpose of transacting and purchasing of all types of product from KSI Auto Parts.
• Identify customer trends to support market growth.
• Collaborate with warehouse associates to ensure sales objectives are met.
• Ability to transact with the customer via cash credit card, and/ or check.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Work with in-house Accounts Receivable department to reconcile WALK-IN business.
• Complete proficiency when using NAVISION for order entry as well as any other aspects of the platform to conduct further operational activities.
• Learn and comply with all OSHA regulations, internal safety procedures, and all company policies and procedures.
• Demonstrate strong attention to detail and the ability to provide accurate, thorough, and consistent information with respect to all tasks performed.
• Demonstrate strong communication skills, both verbal and written, and the ability to clearly and concisely communicate effectively with others.
• Other responsibilities as assigned

Qualifications

• Spanish/English highly preferred
• Must be proficient with Word and Excel 
• Must have customer service experience, retail experience preferred.

Benefits:

KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The employee frequently is required to sit and is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision. 

EEO:  KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.  All your information will be kept confidential according to EEO guidelines.

E-VERIFY:  KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees