About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

The Opportunity

We are hiring an Account Representative to join our Industrial segment team. This is a customer-facing role focused on growing and retaining an assigned portfolio of industrial accounts — the individual locations, branches, and facilities that make up our national customer relationships.

You are not hunting for new business. You are the person who makes sure existing customers stay engaged, keep ordering, and expand their use of our products. You build relationships, solve problems, spot growth opportunities, and ensure that every account in your book gets the attention it deserves.

This role is being created as part of a broader commercial transformation. You will start as a generalist supporting the full Industrial segment while account assignments are being defined. As the team stabilizes, you will take ownership of a defined territory and customer portfolio. This means the first six months will involve more variety and exposure to the full business than a typical AR role — an advantage for someone who learns fast and adapts well.

What You Will Do

Serve as the primary day-to-day contact for assigned industrial accounts — building trust through consistent, proactive communication
Drive year-over-year revenue growth within your portfolio through upselling, cross-selling, and expanding product adoption across customer locations
Retain existing business by identifying and addressing customer needs, resolving issues quickly, and ensuring a seamless service experience
Coordinate with Account Managers on national account strategy — translating program-level initiatives into execution at the local and regional level
Work in partnership with a Customer Service Coordinator who handles transactional service for your shared accounts — you focus on the relationship, they focus on the orders
Maintain accurate, current records of all account activity, contacts, and opportunities in Salesforce CRM
Conduct regular outbound calls and periodic in-person visits to assigned accounts — this is a phone-first role with field components
Participate in monthly team meetings, segment reviews, and coaching sessions with your manager
Provide ground-level feedback on market trends, competitive activity, and customer needs to the broader commercial team
Support new product introductions, program launches, and customer onboarding in collaboration with BDRs and Account Managers

What Success Looks Like

Your performance is measured on three things:

Year-over-year sales growth in your assigned accounts
Customer retention — keeping the customers you have
Campaign execution — following through on company initiatives and programs at the account level

There is also an activity gate — a minimum standard of consistent customer engagement (calls, visits, quotes, QBRs) that must be met before any bonus is paid. This isn’t about micromanagement. It’s about ensuring that every customer gets regular, meaningful attention. If you’re the kind of person who stays on top of your accounts naturally, the gate will never be an issue.

What You Bring

Required:

2+ years of experience in a B2B account management, inside sales, or customer relationship role
Demonstrated ability to grow revenue within an existing customer base — not just maintain it
Strong communication skills in English (written and verbal). French is a significant asset.
Comfort with CRM systems — you will live in Salesforce daily
Organized and self-disciplined — you manage a large book of accounts and nothing falls through the cracks
Valid driver’s licence and willingness to travel periodically for customer visits (primarily regional, occasional national)

Preferred:

Experience in industrial distribution, chemical products, automotive aftermarket, or heavy-duty/off-road equipment sectors
Bilingual (English/French)
Familiarity with industrial customer environments — you’ve been on a shop floor, visited a warehouse, or called on a fleet operation
Experience working in a structured sales environment with KPIs, activity tracking, and defined compensation plans

What We Offer:

Competitive compensation
Career growth opportunities – we prioritize internal promotions
Employer funded retirement plan
Comprehensive health benefits, including medical and dental coverage and Telemedicine
Employee Assistance Program (EAP) – confidential support for mental health, financial advice, and more
Paid vacation and statutory holidays
Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI)

Our Commitment to Fairness and Transparency
The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.