About the role

It represents an exceptional opportunity for a result-driven individual in a new niche but exploding market.

The Solution Engineer plays a critical role at the intersection of technology and customer success. Reporting to the Systems Engineering Manager, this role partners closely with Sales, Product, and Engineering teams to understand customer needs, design tailored solutions to ensure smooth installations. The ideal candidate is a problem solver with strong technical knowledge, excellent communication skills, and works directly with partners and customers to make sure our technology fits their needs.

You are a lifelong learner. You are self-taught and continuously learning. You are interested in keeping up with current best practices in your areas of expertise.  Push yourself and have fun in a well-supported team environment, with a high degree of autonomy.

Responsibilities, Duties and Expectations 

• Provide clear, concise technical information during pre‑sales engagements with customers, partners, and internal teams.
• Understand customer use cases and apply systems engineering principles to analyse requirements and ensure cohesive end-to-end solution design.
• Define and document solution architectures, connection points (data, power, network) and technical workflows (site configuration plans).
• Work closely with delivery and engineering teams to support smooth solution deployment.
• Troubleshoot technical issues during installation and provide escalation support when required.
• Support successful customer onboarding by guiding configuration and aligning with best practices.
• Maintain a strong understanding of DroneShield’s products, technologies, solutions, and roadmap to effectively demonstrate and position solutions.
• This role requires frequent travel.
• This role is based in-office at DroneShield’s AMS office.

Qualifications, Experience and Skills 

• Bachelor’s degree in Engineering, similar technical field of study, or equivalent practical experience
• At least 3 years of experience in a customer-facing technical role
• Strong written and verbal communication abilities including customer facing, in person, technical presentation experience
• Comfortable operating in a Linux environment with solid fundamental understanding of networking, systems, and software
• Technical expertise with networked devices, telecommunications, radio frequency, electronic warfare or machine learning/ artificial intelligence systems is highly favorable
• Previous experience working in the Defense, Aerospace, or Public Safety industries is highly regarded

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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