Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
The CSM Service Manager will support and enable the Customer Success organization by enhancing the service experience for our customer base and strengthening the operational foundation behind Customer Success delivery. This role partners closely with Customer Success Managers to streamline processes, improve customer engagement, and ensure consistency across touchpoints. The CSM Service Manager drives initiatives that elevate customer retention, satisfaction, and adoption through enhanced workflows, insights, and support mechanisms.We are looking for candidate who has the talent and ability to support Customer Success Team to maintain and develop the business with our top sellers. What will you do...
• Help Team to oversee and manage existing client relationship.
• Review and propose process improvement that drive client and market penetration.
• Maintaining all information of customer activity within CRM platform.
• Support events, below the line activities and represent Payoneer in industry forums to drive awareness.
• Support Team to develop long-term strategic relationships with key stakeholders.
• Draft various business reports.
Requirements:
A Bachelor's degree, preferably in business or communications
Native Mandarin with high level of English communications
2+ years of account management or client service, business development or other relevant experience
Expertise in financial analyses, and modelling, analysing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure
Location:
This role follows a hybrid work model, with regular in-office presence required at our Shenzhen office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $83,000 - $124,000 . The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.