Creating Exceptional First Impressions for Every Patient

What We’re Looking For: 

• Passion for delivering excellent customer service and patient care.

• Experience in patient access, intake, or registration within a healthcare environment.

• Intermediate computer skills (Windows, Excel, Word, Outlook).

• Prior experience in insurance or patient registration required; one year of higher education or coding certification may substitute for experience. 

• High School Diploma or GED required; higher education preferred. 

• Ability to enter data using multiple computer applications. 

• Excellent telephone and communication skills. 

• Basic knowledge of medical terminology. 

• Commitment to upholding regulatory, legal, and ethical standards. 

• Ability to manage time and resources effectively, with a focus on cost management and safety. 

Why You'll Love Working With Us: At Baton Rouge General, our patients aren’t the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home. 

• Comprehensive benefits program for you and your family. 

• Professional development and support. 

• Generous paid time off, flexible positions, and our Baton Rouge General Fit! program. 

• Nationally and locally recognized leaders in quality and ranked among the best healthcare employers in the state.

• Check out our employee perks: https://www.brgeneral.org/about/careers/perks 

What You Will Do: 

• Provide excellent customer service during the patient access/intake process, supporting efficiency, cost reduction, and service improvement throughout the revenue cycle. 

• Facilitate patient safety with accurate and timely patient identification, following all policies and procedures. 

• Complete patient access functions (pre-registration, registration, collections) confidentially, accurately, and efficiently. 

• Initiate quick registration processes in emergent or urgent care situations. 

• Register patients to correct locations and beds per physician orders and maintain compliance with payer documentation. 

• Communicate with insurance representatives to promote continuity in pre-certification and insurance verification. 

• Request, collect, and receive co-payments, deposits, and payments, maintaining and securing cash drawers per financial policy. 

• Activate accounts and disseminate records according to standard procedures. 

• Participate in performance improvement activities and quality initiatives. 

• Demonstrate effective cost management and safety practices at all times. 

• Perform all other duties as assigned. 

What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters. 

With over 600 licensed beds across three campuses, Baton Rouge General offers the full spectrum of care, from delivering newborns to providing end-of-life support through hospice. Our clinics throughout Baton Rouge and surrounding areas provide comprehensive care and a full suite of specialties. 

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.