HiringCafe
Posted 1mo ago

Production Adoption Analyst

@ Prophix
View All Jobs
Etobicoke, Ontario, Canada
$65k-$70k/yrHybridFull Time
Responsibilities:Analyze usage, Drive adoption, Deliver training
Requirements Summary:1+ year in a customer-facing, data-driven role; post-secondary in Business/Finance/Accounting; Excel and SQL; strong communication; ability to manage multiple tasks; legally eligible to work.
Technical Tools Mentioned:Excel, SQL
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Job Description

See what you can do with Prophix

Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.

We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.

A Prophix, Product Adoption Analyst is a dynamic individual looking to transition into a fast-paced customer-oriented role. The position will report to a Manager, Product Adoption within the Customer Success team, and work extensively with various internal and external clients. The successful candidate will have strong interpersonal skills and be mature and confident when dealing with high level customer executives. Additionally, we are looking for an individual who will support existing client solutions. There is a significant amount of time spent interfacing with our clients remotely, and the position requires a comfortable, confident individual.

What You Will Do

  • Analyze customer usage data and behavior to identify adoption gaps and opportunities
  • Drive product adoption initiatives that move customers from onboarding to sustained usage
  • Partner with customers to provide best practice guidance and model design recommendations tailored to their needs
  • Deliver training and enablement that simplifies complex product concepts and drives user confidence
  • Act as a trusted advisor, guiding customers through challenges and influencing product usage decisions
  • Support and resolve client issues, including solution validation, performance testing, and troubleshooting
  • Create scalable resources (documentation, videos, playbooks) to improve customer experience at scale
  • Proactively identify opportunities to improve processes, programs, and the overall customer journey
  • Collaborate cross-functionally and contribute to internal initiatives that enhance adoption and efficiency