The reStart Housing Case Manager provides comprehensive, housing-focused case management services that support individuals and families in achieving and maintaining safe, stable, and sustainable housing. This position operates within a Housing First framework and delivers strengths-based, solution-oriented support to help participants overcome barriers to housing stability and self-sufficiency.

Housing Case Managers engage participants through outreach, assessment, service planning, resource coordination, and ongoing support. The role requires strong documentation, regulatory compliance, collaboration, and community partnership to ensure services meet contractual, funding, and organizational standards.

This position serves a broad range of participants across programs and funding sources and maintains flexibility to respond to evolving community needs.

Assignment Disclaimer:
Housing Case Managers may be assigned to various programs or funding streams across the organization based on operational needs, community demand, and organizational priorities.

Key Responsibilities

Community Outreach & Engagement

• Conduct field-based outreach to identify and engage individuals and families experiencing or at risk of homelessness.
• Build professional, respectful relationships that foster trust and participation.
• Collaborate with shelters, benefit agencies, and community organizations to coordinate outreach efforts.
• Participate regularly in coordinated outreach and community collaboration meetings.
• Represent reStart professionally in the community to increase awareness of available services.
• Provide clear information about program eligibility, expectations, and available support.

Eligibility Screening & Program Access

• Conduct eligibility screenings and comprehensive needs assessments.
• Develop individualized housing stability or service plans with measurable goals and timelines.
• Apply a Housing First approach that prioritizes immediate housing stability and practical solutions.
• Regularly review and update plans to reflect progress and changing needs.

Housing Stabilization, Supportive Services and Service Navigation

• Assist participants in locating, securing, and maintaining safe and appropriate housing.
• Support participants in navigating systems and accessing resources that promote long-term stability, including but not limited to:
  • Employment or job readiness services
  • Education or certificate programs
  • Identification and vital documents (IDs, birth certificates, benefits paperwork)
  • Referrals for healthcare, behavioral health, and wellness supports
  • Transportation resources
  • Household setup or basic furnishings
  • Financial literacy and budgeting support
  • Connections to community-based services
• Coordinate referrals to internal programs and external partners as appropriate.
• Advocate for participants with landlords, service providers, and community agencies when needed.

Documentation & Compliance

• Maintain accurate and timely records of outreach activities, screenings, referrals, and participant interactions.
• Enter required data into all required tracking systems in accordance with funder and agency standards.
• Prepare reports and documentation as required.
• Maintain confidentiality and adhere to all organizational policies and procedures.
• Ensure compliance with reStart operational procedures, grant regulations, agency policies, and confidentiality standards.

Operational Support, Collaboration & Team Contribution

• Attend required agency meetings, team meetings, supervision (1:1) sessions, coordinated service planning meetings and professional development activities.
• Work collaboratively with team members and leadership, cross departmental partners and community partners to improve service delivery.
• Perform additional duties and attend community partner events and or meetings, as assigned to support program operations.