At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Profile Title   

Quality Improvement Technician

Shift Pattern:

Mon - Fri 13:45 - 22:15

Job Summary

Responsible for working closely with the wider Configuration team to help troubleshoot problematic builds and processes, and see them through to resolution, take the lead in quality control and perform some QC functions. They play a key role in the upkeep of build documentation and the platform that delivers it. This role requires someone to be incredibly organised, focused, self-motivated and flexible. A very keen attention to detail is required, while showing a high level of understanding of the CDW way and demonstrating its core values at all times.

What you will do:

Troubleshooting and resolution of failed hardware, including calls with manufacturers
Troubleshooting and resolution of build issues
Escalation of persistent issues to Consultant team
Troubleshooting and resolution of stock issues
Quality checking of some orders
Raise the overall awareness of quality requirements across the team
Ensure excellent communication on what is happening with problem orders is relayed to the leadership team and account teams, and at times customers directly.
Create new or amend existing client build documents to a very high standard, ensuring processes are as efficient and simple as possible, ensuring instructions are clear and accurate for other technicians to follow
Test new builds and run through build documents
Provide support and assistance to the wider team during peak periods
Take a proactive approach towards new technology
Help develop technicians within the department by working closely with the Trainer to identify skills gaps
Continual improvement of self to promote improvement of the departments processes and skill set
Identify skills gaps within the team and help to transfer knowledge to fill gaps
Identify equipment required to perform relevant tasks, or to improve productivity
Adhere to safety procedures and guidelines at all times
Perform any additional duties assigned by the leadership team
It will be necessary on occasion for this individual to work beyond their regularly scheduled shift
Take some responsibility for the technical development of other level Technicians
Commit to self-improvement and self-learning
At times complete tasks normally associated with higher levels of technician to aid co-worker development
To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
To always look for improvement ideas to help the productivity and efficiency of the department
Demonstrate ability to lift and carry up to 15kg of force frequently (34-67% of the workday) and up to 25kg of force occasionally (0-33% of the workday). A buddy lift system must be utilized for loads weighing more than 25kg
Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time
At times work in a warehouse environment which includes changes in temperature as weather fluctuates

What we expect of you:

Desired 12mths experience in the Senior Technician role or similar experience
Proven analytical skills and the ability to solve problems and feedback to others
Quality control experience a key advantage
Ability to share knowledge with others to aid team development
Demonstrate the ability to handle projects and feedback to other parties on progress, issues, resolutions etc.
Exceptional organisational skills and ability to keep focus on quality
Ability to manage multiple projects effectively
Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team
Ability to show flexibility to help the changing needs of the department
Preferred A + Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge
Preferably working towards or holding relevant certifications such as MTA, MCSA, MCSE, Server +, Network +, Security +, CCNA, CMNA etc
Show a clear path towards obtaining relevant certifications and learn new technology
GCSE in English & Maths
Degree level qualification highly desirable
Basic warehousing experience would be an advantage

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     