ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As a QA Engineer, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

GENERAL OVERVIEW

Metrc is seeking a QA Engineer with a specialization in hardware compatibility and integration to join our Quality team. This role is responsible for building and owning the frameworks, standards, and processes that ensure Metrc’s platform works reliably across a wide and continuously expanding ecosystem of hardware devices and third-party software applications — spanning industrial print systems, RFID and scanning devices, automated packaging equipment, mobile platforms, and the software integrations that connect them. 

This is not primarily a bench-testing role. While direct hardware testing will occur when possible, a significant portion of compatibility validation will be conducted through vendor specification review, remote and virtual testing sessions, and structured feedback loops from customer environments. The right candidate is skilled at building rigorous, scalable processes that others can execute against — and confident making informed compatibility assessments even when hands-on access to a device is limited. 

You will serve as the internal authority on hardware and integration compatibility standards, producing documentation and process guides that the Configuration team, Support, and other teams rely on when working with new or evolving hardware. A genuine interest in how complex hardware and software ecosystems interact, combined with the discipline to create structure around that complexity, is essential. 

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. 

Compatibility Framework Development 

• Design and      maintain Metrc’s hardware and software compatibility      framework, establishing the standards, criteria, and processes      used to evaluate whether a device or third-party application is compatible      with Metrc’s platform. 
• Develop      structured compatibility assessment methodologies that can be applied      consistently across device categories — including print systems, RFID      readers, scanning peripherals, mobile devices, and automated packaging      equipment — regardless of whether direct testing is possible. 
• Define and      document minimum compatibility requirements, acceptance criteria, and      certification thresholds for hardware and software      entering Metrc’s supported ecosystem. 
• Build      and maintain a hardware and software compatibility matrix that      reflects current support status, known limitations, tested configurations,      and recommended setups across Metrc’s product portfolio. 
• Continuously      refine compatibility standards as Metrc’s platform evolves,      proactively identifying gaps and updating criteria to reflect      new features, integrations, or regulatory requirements. 

Vendor & Third-Party Integration Assessment 

• Lead      compatibility evaluations for new hardware vendors and third-party      software applications, drawing on vendor specifications, technical      documentation, and remote or virtual testing sessions when direct access      is unavailable. 
• Establish      and manage structured vendor engagement processes for compatibility      validation, including technical questionnaires, specification review      workflows, and remote testing coordination protocols. 
• Evaluate      hardware and software integration points — including connectivity      protocols, data formats, command languages, and API behaviors — to assess      compatibility risk and identify configuration      requirements. 
• Maintain      relationships with hardware vendors and third-party software partners to      stay current on firmware updates, product changes, and new releases that      may affect compatibility with Metrc’s platform. 
• Provide      documented compatibility assessments and integration guidance to Product,      Engineering, and the Configuration Specialist when new devices or      applications are under consideration. 

Process & Standards Documentation 

• Own the      development and ongoing maintenance of hardware and integration      compatibility documentation, including compatibility guides, configuration      standards, qualification checklists, and integration runbooks. 
• Produce      clear, actionable process documentation that the Configuration team,      Support, and other customer-facing teams can follow when deploying,      troubleshooting, or validating hardware in customer      environments. 
• Develop      and maintain device-specific integration guides for supported      print systems (CIJ, TIJ, laser), RFID and scanning hardware, mobile      platforms, and third-party software applications. 
• Establish      and document escalation paths and known-issue references that      teams can draw on when encountering compatibility issues in the      field without direct QA involvement. 
• Ensure all      compatibility documentation is version-controlled, accurately reflects      current platform behavior, and is accessible to relevant teams through      Confluence. 

Customer Environment Feedback & Field Validation 

• Design and      manage structured feedback collection processes that capture compatibility      findings from customer environments, turning real-world deployment data      into actionable updates to compatibility standards and      documentation. 
• Collaborate      with the Configuration team and Support to identify recurring      hardware or integration issues in the field, using those patterns to      refine compatibility criteria and improve pre-deployment guidance. 
• Analyze      customer-reported compatibility issues to distinguish between device      defects, configuration errors, unsupported use cases, and platform      limitations, and route findings appropriately. 
• Use field      feedback to validate or challenge compatibility assessments made      without direct hardware access, updating documentation and standards where      customer environment data reveals new information. 

Cross-Functional Collaboration & Release Support 

• Partner with      Product and Engineering teams during feature development and platform      updates to assess hardware and integration compatibility implications and      communicate requirements early in the development cycle. 
• Contribute      hardware and integration compatibility perspectives to release readiness      reviews, identifying risks and ensuring that      compatibility documentation is updated ahead of releases that affect      supported devices or integrations. 
• Support the      Configuration team with technical guidance on complex hardware or      integration scenarios, serving as the internal subject matter expert for      compatibility-related questions. 
• Collaborate      with the Head of Quality and Release Manager to ensure compatibility      standards and readiness assessments are reflected in QA criteria and      contribute to cross-functional release decisions. 

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

Required 

• 3+ years of      experience in hardware QA, systems integration, technical compatibility      engineering, or a closely related role involving diverse hardware and      software ecosystems. 
• Demonstrated      experience developing or owning compatibility standards, integration      frameworks, or technical qualification processes — not solely executing      tests against existing criteria. 
• Familiarity      with industrial print technologies (CIJ, TIJ, or laser coding systems)      and/or RFID, barcode, and scanning hardware at a level sufficient to      evaluate vendor specifications and assess integration risk. 
• Ability to      conduct rigorous compatibility assessments using vendor documentation,      technical specifications, and structured remote evaluation methods when      direct hardware testing is not possible. 
• Strong      process design and documentation skills, with a track record of      producing technical standards and guides that non-specialist teams can      understand and follow. 
• Experience      working with third-party software integrations and evaluating      compatibility at the API, data format, or protocol level. 
• Proficiency with      Confluence and Jira for documentation      management, standards governance, and issue tracking. 
• Motivated to      develop expertise in new hardware categories and integration      types as Metrc’s ecosystem expands — this role will      regularly encounter technologies that require rapid      self-directed learning. 

Preferred 

• Experience      with hardware from manufacturers such as Keyence, Videojet, Domino,      Markem-Imaje, or Leibinger, or with RFID vendors operating in      track-and-trace or supply chain environments. 
• Familiarity      with hardware-software integration protocols including USB/serial/network      connectivity, Bluetooth pairing, print command languages (ZPL, EPL, or      similar), or EPC Gen2 RFID standards. 
• Experience      evaluating mobile platform compatibility (iOS and/or Android) for      hardware-integrated applications. 
• Background      in regulated industries such as food and beverage, pharmaceutical, or      cannabis where hardware compatibility directly affects compliance      outcomes. 
• Exposure to      automated packaging or labeling line environments, including      multi-function systems that integrate print, apply, and seal      operations. 
• Experience      designing or contributing to vendor qualification or hardware      certification programs. 
• Background      in field service, systems integration, or manufacturing QA environments      where hardware diversity is high and direct access to every device      configuration is not always practical. 

WHY THIS ROLE

Metrc’s hardware ecosystem is broad, technically complex, and actively growing. As the QA Engineer for Hardware Compatibility and Integration, you will have the opportunity to build something that matters — a scalable, well-documented compatibility function that other teams across the organization depend on. Your work will directly shape how confidently Metrc can onboard new devices, support third-party integrations, and serve operators working with diverse and specialized equipment in the field. If you are someone who finds satisfaction in creating structure, thinks rigorously about system interactions, and is energized by a constantly evolving technical landscape, we encourage you to apply. 

TRAVEL 

This position requires occasional travel, including periodic visits to headquarters.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· In-office and remote position

· Frequently required to sit

· Frequently required to talk or hear

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.