| The Lead Server provides front-of-house leadership and operational support to ensure exceptional guest experiences and efficient service execution. In the absence of the Food & Beverage Manager, Supervisor, or Executive Chef, this role assumes responsibility for guiding FOH staff, maintaining service standards, and supporting daily operations. The Lead Server also oversees server checkouts, ensures completion of side work, and leads training initiatives to promote consistency, compliance, and team development. |
| We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable. |
| - Act as the FOH leader on duty in the absence of management, ensuring smooth and efficient serviceoperations.
- Serve as a point of contact for FOH team members, providing direction, support, and real-time problem-solving.
- Verify completion of all assigned side work and ensure FOH areas meet cleanliness and organization standards.
- Lead onboarding and training for new servers, including systemsandservice standards.
- Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
- Greet, welcome, and acknowledge all guestsin accordance withcompany standards.
- Set tables according to service standards andmaintaincleanliness of work areas,china, glassware, and equipment throughout the shift.
- Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
- Communicate special requests, allergies, and dietary needs to the kitchen accurately.
- Check in with guests during service to ensure satisfaction;anticipateand address service needs.
- Accurately present checks, process payments, and thank guests with genuine appreciation.
- Maintain knowledge and proper use of equipment, including cleaning procedures;operateequipment only as intended.
- Communicate with the kitchen on menu questions, product availability,waittimes, and order changes.
- Assistteam members by running food, bussing tables, and restocking when possible.
- Maintain a clean, professional uniform and appearanceat all times.
- Adhere to quality, safety, and service standardsat all times.
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Required - Meets minimum legal age to serve alcoholic beverages.
- TIPS certification (or ability to obtain within90 daysof hire).
- Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
- Excellent communication skills in English (verbal, non-verbal, and written).
- Ability to perform basic arithmetic and handle POS transactions accurately.
- Professional demeanor with a positive attitude and strong work ethic.
- Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
- Ability tomaintainconfidentiality of guest and company information.
Preferred - Previousexperience as a restaurant or banquet server in a high-volume setting.
- Prior leadership or training experience.
- Knowledge of basic cocktails, wine varietals, and beverage service standards.
- Strong teamwork skills and ability to work with minimal supervision.
- Well-organized and able to multitask while staying focused.
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| - Stand, walk, and move quickly for extended periods (up to 8–10 hours per shift).
- Lift, carry, and transport up to 30 lbs. (trays, bus tubs, beverage cases).
- Frequent bending, stooping, reaching, and carrying service items.
- Manual dexterity to handle glassware, flatware, and POS equipment.
- Ability to work in a fast-paced environment whilemaintainingattention to detail.
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| Company Benefits and Perks | | | | Medical (with company contribution) | | | | Dental (with company contribution) | | | | Vision (with company contribution) | | | | | | | | 401(k) (with company match) | | | | | | | | Employee Dining Discounts | | | | Employee Marketplace Discounts | | | |
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| Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. |
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EQUAL EMPLOYMENT OPPORTUNITY | Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. |
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made. |