Client Support Specialist (Tier 1) | On-Site in Austin, TX
Who We Are:
Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use.
We're a small startup located in Austin, Texas, but growing fast. We’re high-performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an e mployee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole.
What You’ll Be Up To:
Be the first line of defense and the first point of contact for all of our SMB clients
Take charge of the support pipeline, coordinating internal conversations between Client Success, Engineering our clients and their customers.
Participate in strategy and planning conversations with the Growth team
Develop a deep understanding of our industry, our client personas, Edlink’s use-cases and our technology
Promote continuous improvement both internally and with clients in the areas of process improvement, response time, customer satisfaction and resolution time
Contribute to the vision and mission of Edlink by helping where you can. We are a fast-growing technology company and job requirements are subject to frequent changes
Help our customers get the most they possibly can from working with us.
Who We’re Looking For
Understands APIs and can explain technical concepts in plain language
Has experience in API support, integrations, implementation, technical account management, customer support, or similar work
Is comfortable troubleshooting customer workflows across multiple systems and platforms
Can independently investigate issues by using documentation, testing, and asking focused questions
Communicates clearly with customers and teammates, especially when technical details are involved
Listens well, understands customer needs, and turns them into clear next steps
Stays organized, calm, and detail-oriented when customer setups are unclear or complex
Follows through without needing every step mapped out
Bonus
Experience with technical products, integrations, APIs, or startup teams
Experience working with existing customers during onboarding, implementation, support, or account management
Has improved a process, customer workflow, or internal handoff after spotting a repeated issue
Who This Role is Perfect For:
Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
What You’ll Get:
Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.
$45K - $75K D.O.E. + Equity (.2% - .5%)
Generous PTO
Weekly team lunches
No bureaucracy
Flexible working hours
Health, Dental, and Vision Insurance Options
Paid Parental Leave