POSITION OVERVIEW: 

Shift supervisors will provide and oversee on-site trauma-informed social service delivery at our Sanctuary NYC site. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage asylum-seeking families with children, manage daily social service operations, and provide on the ground support and supervision for Case Managers.

Job Responsibilities:

• Supervise teams of 3 to 6 Case Managers.
• Oversee social services operations and seamless transitions from one shift to the next.
• Provide oversight and review to documentation of services generated by case management staff.
• Ensure that case management staff provide culturally sensitive, trauma informed services.
• Ensure appropriate Case Manager and Residential Aide coverage and monitor attendance.
• Manage crises and disputes as appropriate, generate incident reports, counsel clients and or staff as needed.
• Plan and troubleshoot with operations and security staff.
• Coordinate interpretation and translation services as needed.
• Coordinate on behalf of clients/families with the NYC Department of Education (DOE) as needed.
• Coordinate on behalf of clients/families with the Mayor's Office of Immigration Affairs (MOIA).
• Provide coverage for Case Management staff as needed.
• Manage and update client rosters.

Job Requirements 

• Associate's degree required; Bachelor's degree preferred
• Three years of relevant social services experience with people who are vulnerable and have experience significant trauma.
• F80 Certification required
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• Excellent verbal and written communication skills.
• Ability to learn quickly and problem-solve under pressure and within prescribed timelines.
• Strong organizational and leadership skills.
• Ability to work independently and manage a team.
• Working knowledge of immigration laws and procedures.
• Strong understanding of child development, child welfare, and education requirements.
• Bilingual in Spanish/English preferred.