Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Summary:
By joining Medscape Education, the leading provider of online medical education for clinicians (medscape.org), you will work with talented team members across multiple departments to create print or digital educational materials. If you are looking for a career that provides you the opportunity to combine your natural organizational skills, process improvement expertise, and project management abilities with your communication and analytical skills, this position will provide that for initiatives that truly make an impact on physicians, nurses, and other healthcare providers and, thus, the lives of those around you.
Responsibilities:
This role will be responsible for:
- Leading the operationalization of development processes to ensure smooth workflow and optimal efficiency
- Managing development change requests, including intake, evaluation, and coordination with stakeholders
- Working with leadership to prioritize development requests based on business needs, resource availability, and strategic alignment
- Identifying and addressing training needs across teams
- Conducting root cause analyses on process breakdowns and developing corrective action plans
- Leading product and process operationalization initiatives to ensure seamless implementation
- Driving process efficiency and refinement through continuous improvement methodologies
- Supporting the development and implementation of change management plans to support operational change and transitions
- Designing and delivering training for product and process rollouts to ensure user adoption
- Leading new product or process pilot projects from conception through evaluation
- Collaborating with cross-functional teams to document processes and best practices
- Supporting Content Ops Leadership in developing metrics and dashboards to monitor operational performance
Skills:
- Excels at project management and can effectively coordinate multiple initiatives simultaneously
- Thrives in a role that relies on accuracy, attention to detail and, consistency of work
- Is self-motivated with a positive attitude, who has excellent organizational, time management, and communication skills and loves varied assignments
- Is highly skilled at managing tasks and driving projects to completion
- Jumps in and tackles new assignments, constantly looks for ways to help the department, and is a true team player
- Can pivot quickly between tasks, adapts to rapidly shifting priorities and is comfortable in a highly deadline-driven environment
- Enjoys leveraging technology and process improvement methodologies to make work more efficient
- Can identify problems, analyze data, and develop practical solutions
Requirements:
- Bachelor's degree specializing in business, project management, industrial engineering, or equivalent combination of education and experience required; Master's degree preferred
- Project Management Professional (PMP) certification preferred
- Experience working with various Project Management methodologies, including waterfall, agile, scrum, etc
- Experience with process improvement methodologies including Six Sigma, LEAN, Kaizen, or similar frameworks
- Training or certification in Organizational Change Management (eg, Prosci, ADKAR) a plus
- Thorough understanding of project management techniques, methodologies, and tools
- Demonstrated ability to lead change management initiatives and drive organizational adoption
- An analytical mindset with strong problem-solving abilities
- Excellent organizational and communication skills
- 3 years directly related work experience (preferably in medical publishing, CME environment, or internet technologies)
- 3+ years' experience managing projects with demonstrated success in process improvement
- Excellent computer skills that include working remotely on shared networks and cloud-based systems, and a high degree of proficiency using G-Suite (Gmail, Google Drive) and Microsoft Office suite required (Word, PowerPoint, Excel)
- Experience with web-based data and document sharing sites and authoring tools (SharePoint Online, ReadCube, Tableau) a plus
- Experience with web-based project management tools (such as Workfront) required
- High professionalism and easy rapport in building collaborative work relationships
- Excellent communication (verbal and written) and team-building skills
- Ability to work independently and plans and carries out responsibilities with minimal direction