Are you customer focused and enjoy helping others? Do you find it exciting to meet new people and are an enthusiastic contributor to your team? Are you seeking a professional workplace with established processes? Are you looking for a stable, yet fast-paced dynamic environment where you’re treated like family and people care about one another?

If you answered yes to any of the questions above, then we need you as our Store Coordinator! See the details of the position below.

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments to a nationwide network of end-users and Airmax dealers.

Watch now to learn more about The Pond Guy: https://qrcodes.pro/sIkmTV

Job Description

Our Store Coordinator is a critical contributor to providing our customers with quality service. Expect detailed training to achieve mastery of processes regarding our products and customer service procedures. There is a family dynamic at The Pond Guy that extends to the customer as we strive to give them the highest quality service possible.

Here are some examples of the actual work your day would include:

Store Coordinator

Ensure store open and close procedures are completed
Coordinate and/or perform maintenance and landscaping for the store front
Complete daily store replenishment, as well as plant and fish orders for store stock
Monitor the workflow of sales orders and resolve any issues in a timely manner
Complete physical inventories as needed and weekly cycle counts-find root cause of issues and address
Coordinate special store events
Improve store efficiencies and procedures
Handle regular product sales, questions and order taking via face-to-face, phone and email interactions
Provide maintenance plans for customers to follow based on their individual pond needs
Ask relevant questions to provide best solution for customer’s needs
Use metric goals to improve job performance
Build lifetime relationships with customers
Verify sales report and case assets to report
Support with shift coverage for all open hours of store are covered

Don’t know about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of The Pond Guy’s proactive approach to pond management.

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

One year of face-to-face sales or customer service experience preferred
Basic mathematic calculations, conversions & ratios
Ability to effectively communicate with customers while documenting relevant information regarding their interaction
Technical background is a plus
Excellent written and verbal communication skills
Proficient computer knowledge in word and excel
Hands-on mind set with ability to work in an office environment
High School diploma, college degree preferred
Ability to meet the standards of telecommuting (remote work) policy

Because this position involves a variety of tasks, the physical requirements for both in-office and in-the-field environments are necessary. This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods. This position also requires the ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25–50 lbs.; and handle packages up to 150 lbs. with assistance.

We need a Store Coordinator that has a positive attitude and the words “can’t” and “impossible” are not a part of your vocabulary. You'll have the ability to learn quickly and retain a large amount of information and offer exceptional customer service. This person should continually add value to the organization beyond their day-to-day tasks.

Availability

You must be available to work between 8:30 a.m. and 5 p.m., Monday-Friday. This is a full-time position with year-round responsibilities.

Compensation

This is a full-time hourly position with benefits. Benefits include:

Blue Cross Blue Shield Healthcare
Blue Cross Blue Shield Dental Insurance
Blue Cross Blue Shield Vision Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Accident Insurance
Critical Illness Insurance
Life Insurance
Paid Time Off
Holiday pay effective immediately (8 holidays recognized)
401k with employer 4% match and revenue sharing
Employee referral program
Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.

TPG, Inc. is not just a team, we’re a tribe. A tribe is more like a family and is ongoing.  We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com

The Pond Guy, Inc. – direct-to-consumer. thepondguy.com

The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For Position

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.