Roles and Responsibilities:

• Maintain strong working relationships with customers and team.
• Collection and delivery of IT assets to customer sites.
• Non-invasive maintenance and issue reporting of assigned company vehicle.
• Customer and cross-department relationship management.
• Understand warranty and insurance guidelines as it pertains to break-fix.
• Manage and update support cases in Customer, Netsync and OEM systems.

Additional Duties:

• Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
• Assist with on-site projects.
• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Upkeep of work area.
• Assist Network Team with network appliance installations.
• Continued technical education.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and Experience:

• Able to routinely lift at a minimum 40lb.
• Strong attention to detail.
• Good communication skills.
• Good organization skills.
• Good customer service skills.
• Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, Valid Driver’s License, Clean Driving Record.