About the Department

The purpose of this position is to provide clerical and customer service support for the City's revenue collection functions. Job duties consist of related clerical and customer service duties. Success in this position contributes to the efficiency and effectiveness of City operations. FLSA status is Non-Exempt.

Position Duties

The following duties are normal for this classification.  The omission of specific duties does not exclude them from the classification if the work is similar, related, or logical assignments for this classification.  Other duties may be required and assigned.  Specific duties listed may not be required for all positions in this classification but are determined by the normal requirements for this particular position.
 
FINANCIAL DUTIES (55%)
Receives and processes sales tax deposits.
Accepts deposits from various City departments.
Accepts payments for special sanitation pick-ups.
Balances and prepares deposits.
 
BUSINESS LICENSE DUTIES (20%)
Processes new and renewed business licenses, including new alcohol license applications. 
Assists Revenue Officer in collecting past due business licenses.
Assists Revenue Officer in looking into social media outlets for new businesses operating within the City. 
 
CLERICAL AND CUSTOMER SERVICE DUTIES (15%)
Answers a multi-line telephone; provides information and assistance.
Communicates with customers and co-workers via phone, written communication, email, and in person.
Scans, copies, faxes, and emails documents.
Prepares end-of-the-month reports.
 
OTHER RELATED DUTIES (10%)
Receives and distributes mail.
Assists Revenue Officer in collecting past due sales tax. 
Performs other duties as needed or assigned.

Minimum Qualifications

High School Diploma/GED.
Two (2) years' of experience in administrative support with an emphasis on finance, accounting, tax/revenue processing, and customer service.
Possession of or the ability to readily obtain a specialty certification through the Alabama Municipal Revenues Officers Association.
Knowledge of Adobe and MS Excel.

Other Qualifications

The following requirements are normal for this classification. Specific requirements may not apply to all positions within this classification but are determined by the normal requirements for the particular position.  The following list was developed through job analysis; however, it is not exhaustive and other duties may be required and assigned.
 
Job duties are typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping.  Employees frequently lift light and occasionally heavy objects and distinguishes between shades of color.
Job duties are typically performed in an office.
Job duties require the ability to deal with and relate to people beyond giving and receiving instructions.
Job duties require the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive the nature of sounds by ear.
Job candidates must be able to adapt to and perform under moderate stress.
Job duties require regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

KNOWLEDGE, SKILLS, AND ABILITIES:
City of Prattville employees are required to obtain knowledge of the City of Prattville Policies and Procedures, and knowledge of their specific department rules, policies, and procedures. This job description does not necessarily include all the duties which may be required of individual employees in the classification.  Job descriptions may be revised as needed.
 
Knowledge of department and City policies and procedures, and relevant federal, state, and local laws and regulations.
Knowledge of accounts receivable policies and procedures.
Knowledge of collections principles.
Knowledge of customer service principles and practices.
Knowledge of modern office practices and procedures.
Knowledge of computers and job-related software programs.
Knowledge of the City business codes.
Knowledge of file management principles.
Skill in problem-solving.
Skill in prioritizing and organizing work.
Skill in the provision of customer service.
Skill in the maintenance of files and records.
Skill in interpersonal relations.
Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
Skill in oral and written communication.
 
SUPPLEMENTAL INFORMATION:
Must provide proof of your legal right to work in the United States.
Must possess and maintain a valid driver's license.
Willing to work overtime.
Willing to cooperate with the workload of the department.
Willing to attend continuing education courses.
Willing to comply with City of Prattville rules and regulations.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
 
EEOC COMMITMENT:
The City of Prattville is committed to maintaining equal employment opportunity by considering job applicants and employees for hiring and advancement on the basis of job-pertinent individual differences and not on the basis of extraneous factors such as race, color, religion, sex, national origin, physical and mental disability, marital status, sexual orientation, genetics, status as current or former uniformed service member, or any other classifications protected by law.