JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program 

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS  

Position: Systems Analyst Team Lead

Department: Information Technology

Reports to: Enterprise Applications Manager

FLSA: Exempt                                                                      

SUMMARY:

Provides business application support for core system and business applications used by the various business units. Acts as second tier support for software problems in frontend and backend systems. Performs production activities that include application upgrades and maintenance. Work closely with third-party vendors to ensure problem resolution, or successful software or hardware implementation. Reviews, analyzes, and evaluates business systems and user needs.  

Responsible for application configuration in consultation with the business process owners, application patching, and release management of the business application offering at the credit union. Provides customer support for business applications as well as for complex technical systems and performs configuration changes to production applications for company team members. Works with business process owners to solve business problems using available applications.

SUPERVISORY RESPONSIBILITIES:

Managerial duties consist of interviewing, training, assigning work, evaluating performance, coaching, counseling, disciplining, and the direct supervision of a medium sized subordinate group of employees (typically 6-10).  Lead and coach team members to ensure timely, accurate and efficient completion of department functions. Responds to questions, concerns and complaints within scope of authority.  Assists with quality assurance monitoring, evaluating and training of staff.

ESSENTIAL FUNCTIONS:

• Oversees all current activities and projects assigned to subordinates and provides the Enterprise Applications Manager and senior management with regular progress reports and on-demand status updates.
• Coaches and directs team in solving problems and provides support with difficult situations.
• Utilizes tact and knowledge to resolve issues, train on specific policies and procedural guidelines.
• Offers guidance, feedback and training to maintain maximum accuracy and efficiency of workflow processes.
• Works with development team and the product owner on backlog refinement.
• Internal subject matter expert on the designated deployed technology solutions to facilitate business process changes and re-engineer technical processes for greater efficiency.
• Provides primary interface with vendors to evaluate, implement, address, and coordinate new releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance.
• Is the point of contact for business units in solving routine software and usability problems.
• Adheres to the change management process for all changes made to system components by creating specifications in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary.
• Responsible for documenting procedures for deployment of products in a manner such that future deployments and redeployments are repeatable with a high degree of success.
• Executes and facilitates periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure.
• Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures.
• Provides superior member service while managing relationships with end users, business area leaders, and vendors to ensure deliverables exceed expectations.
• Assist in preparation and testing of annual disaster recovery.
• Responsible for general administrative functions such as processing purchase orders, Vendor Due Diligence documentation, maintaining vendor records and processing invoices.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Utilizes The Member Advantage AIDINC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures.

Other Duties and Responsibilities:

• Provides back up for team members where needed.
• Other duties as assigned

KNOWLEDGE & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Equivalent to a college degree (BS or BA in a relevant field).

Experience and Other Requirements:

• Prior supervisory experience preferred.
• Three to five years of similar or related experience in supporting business applications environments within a financial institution environment (experience with core, CRM, imaging and check processing technologies.)
• Prefer experience with Jack Henry technologies, specifically Symitar Episys and other employed technologies.
• Able to execute multiple complex projects within required timelines and expectations.
• Familiarity with agile frameworks, including Scrum.
• Experience with Microsoft Office products, including Word, Excel, and PowerPoint.
• Working knowledge and understanding of financial institution operation and business processes including technology solutions used in financial institution operations.
• Excellent communication/influence skills required, including reports; presentations; group facilitation skills; ability to develop professional relationships.
• Experience with systems analysis tools, data extraction, database queries and updates, and report writing tools.
• Thorough familiarity with problem analysis and excellent level of problem-solving capabilities to establish adequate solutions to operating problems.
• Must be highly organized and capable of handling multiple tasks concurrently, are able to redirect priorities based upon current workload (Ability to react to current situations).
• General knowledge of production cycles and projected results of those cycles for related applications.
• Ability to review test results and correlate those results to the effectiveness of the respective application.
• Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
• Demonstrated leadership, conceptual thinking and analytical skills.
• Must be able to perform all functions independently with minimal supervision in a reasonable amount of time.
• Stays current with emerging technology trends.
• Must be flexible to work after-hours and on-call.

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Computer Skills:

(See Essential Functions, Education, and Experience Requirements above)

Certificates, Licenses and Registrations:

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to sit, kneel, crouch, stoop; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The individual is frequently required to stand and walk.  The individual is frequently required to be able to lift and move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required.  The noise level is that of a normal office environment.  When working in designated secured areas, elevated noise levels are present.

DECLARATION:

The human resources department retains the sole rights and discretion to make changes to this job description.

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