The Appraisal Desk Coordinator is responsible for ordering appraisals and final inspections as required by our established policies. The role will adhere to all established service levels and act as a liaison between Production and Third Party Appraisers.
Essential Duties and Responsibilities:
- Orders, oversees and responsible for handling all appraisal and final inspection order requests, timely follow up, escalated service requests and retrieval of completed appraisal and final inspection reports
- Maintains workflow efficiency through Reggora
- Tracks appraisal and final inspection assignments from order date through final completion
- Follow up on progress of appraisal and final inspection order assignments outside of expected timeframe
- Maintain communication with Appraisers and Production staff regarding appraisals and final inspections
- Perform related duties as assigned by manager
Education and Work Experience
Required:
- 2+ years’ experience in a loan production or servicing role
- Strong verbal and writing communication skills, including ability to effectively interact with all internal departments
- Ability to foster and promote a positive work environment
- Ability to work as part of a team
- Proficiency in Microsoft Office suite of products and ability to quickly gain proficiency in the company’s proprietary mortgage software products
Preferred:
- Knowledge of mortgage regulations and laws pertaining to appraisals including Uniform Standards of Professional Appraisal Practices (USPAP), Appraiser Independence Requirements (AIR), etc.
- Experience in the mortgage industry of 1 year or more