About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

As our Manager, Distribution Operations, you are responsible for managing and coordinating on-site activities related to warehousing, distribution, and returns within our 3rd party operations.

You will develop plans and ensure operational execution related to activities which balance quality, cost and service to our internal and external customers. In addition, you will ensure key goals and objectives are met to drive superior planning and execution in the 3PL operations.

This position is on-site and will be expected to report into Lovesac’s 3rd party Distribution Centers at least 4 days per week, and weekends as needed.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

3PL & Regional Operations Leadership

•  Develop and manage regional relationships with third-party logistics (3PL) partners and local management teams, with a focus on operational efficiency, excellence, and cost savings.
• Act as the company representative for your designated area of operations, coordinating operational activities across both organizations.
• Supervise third-party warehousing, distribution, and returns services to ensure alignment with customer experience and business objectives.
• Lead corrective action efforts with business partners in the event of SLA non-compliance.

Operational Performance & KPIs

• Own and deliver regional operational metrics, including operating costs, service levels to stores, return-to-good-stock rates, and overall customer satisfaction (CSAT).
• Monitor and drive progress against returns KPIs and operational targets.
• Ensure warehouses remain within SLA standards, including oldest outbound order age and pending returns inspections.
• Support end-of-quarter execution, including inbounds, fulfillment, labor planning, transportation coordination, and on-site support as needed to meet revenue targets.

Process Improvement & Standardization

• Build and lead continuous improvement initiatives to increase efficiency, throughput, and overall operational performance.
• Develop and implement new distribution processes and methods within 3PL facilities to support future business growth and capacity needs.
• Support the rollout of best practices across the supply chain, with an emphasis on standardizing processes across the 3PL network.

Inventory Management & Reporting

• Ensure accurate inventory management by third-party partners, including cycle counts, physical and system reconciliations, and timely processing of returns.
• Ensure customer order statuses and outbound processing are accurate and timely across systems.
• Own the accuracy and daily completion of the Operations Report.
• Audit monthly 3PL invoices to ensure accuracy, contractual compliance, and alignment with observed activities.

Inbound, Outbound & Transportation Coordination

• Assist 3PL partners with forecasting demand into actionable operational plans.
• Coordinate inbound container scheduling and outbound freight movements.
• Partner with distribution centers to ensure appropriate packaging materials are on hand to support returns processing.

Training & Operational Enablement

• Train and coordinate product education with DC staff.
• Establish and reinforce DC SOPs for inbound, storage, outbound, and returns operations.
• Ensure consistent execution of operational standards across facilities.

Additional Responsibilities

• Perform other reasonable duties as assigned in support of operational and business needs.