Leadership and Personnel Management
Provide leadership, management and administration to a diverse organization of essential skilled trades work units (Structural, HVAC, Pipe Trades, Access Services, Cross Training, Project Support, Preventive Maintenance, Research Support, and Small Construction teams). Supervise and manage the work of various unit managers, supervisors and programmatic front-line authority figures. Develop and recommend plans, goals, operating polices and guidelines. Design, implement and oversee program(s) activities and workplace performance standards.
Working with Infrastructure and Resilience Human Resources (I&R HR) manage/oversee human resources activities including position descriptions, evaluations, hiring, recruiting, performance management and progressive discipline.
Determine staffing needs and recommend reallocation of positions as appropriate. Be the appointing authority delegate for assigned work units where the administration of corrective and disciplinary action is necessary. Understand and adhere to state, labor union, university, and departmental policies and procedures. Address personnel issues in a timely, consistent and effective manner.
Manage employee career development training for assigned work units. Determine work unit training needs and ensure training budgets are in alignment with requirements. Work with I&R HR training coordinator regarding scheduling and coordinating leadership and supervisor trainings within the division.
Fiscal Planning and Budget Management
In collaboration with the director of Maintenance and Operations, FM Accounting, FM Work Management and auxiliary funded clients, this position directs personnel and work unit operating budgets that total approximately $13.4 million by evaluating service levels, maintenance and repair priorities, scheduling needs and analyzing performance metrics to develop and recommend routine preventive maintenance and long-range maintenance and repair plans. Develop personnel and shop budgets including general fund and auxiliary funded goals. Work closely with the FM Engineering, FM Asset & Work Management and FM Planning to identify funding needs, determine priorities, and allocate resources for Deferred Maintenance.
Plan Strategically, Process Development and Improvement
Collaborate with other I&R leaders, auxiliary funded departments and other facilities partners on campus to ensure the critical building functions of the university are uninterrupted. In support of this function, review work management metrics, implement quality control practices, and identify process improvements to anticipate and exceed customer expectations. Address concerns related to building system functionality and CU Boulder critically important functions; including allocating resources and sharing facilities operations performance data to specific campus research efforts. Work closely with the director of Maintenance and Operations and Planning, Design & Construction (PD&C) leadership to ensure construction standards, building commissioning processes and quality assurance of contracted work results in the delivery of high quality and maintainable building systems.
For in-house work execution programs, ensure routine inspections are performed for quality assurance/control, safety, and compliance with service level agreements. Develop, recommend, implement, evaluate and refine programs and work processes. In conjunction with FM Work Management develop metrics that effectively measure the delivery of services and resources in order to benchmark and trend performance. Stay current with industry standard methodologies to drive performance and service levels toward continuous improvement and toward achieving the vision of “best in class.”
Liaise with Campus Community and Internal FM Community
Provide exceptional customer service by establishing and maintaining effective professional relationships with key customers.
Work with other I&R staff (PD&C, Sustainability, Utility & Energy Services) to review plans and revise building standards and operational protocols as necessary to meet energy reduction, sustainability and climate action goals.
Keep client service level agreements updated for assigned work units and coordinate efforts on keeping MOUs with strategic partners updated and accurate.
Promote a Workplace Culture of Safety
Support and strive to continuously improve the Facilities Maintenance & Operations organization’s workplace safety program. In collaboration with division safety officer, Environmental Health and Safety, employee safety committee, and other Facilities Operations leadership, actively support the implementation of adequate standard operating procedures, employee training and proper personal protective equipment to meet workplace occupational safety and health standards. Assist safety assessments, review root cause analysis incident investigation, support safe behaviors and workplace standard processes to mitigate job hazards and minimize incident rates.
Provide leadership, management and administration to a diverse organization of essential skilled trades work units (Structural, HVAC, Pipe Trades, Access Services, Cross Training, Project Support, Preventive Maintenance, Research Support, and Small Construction teams). Supervise and manage the work of various unit managers, supervisors and programmatic front-line authority figures. Develop and recommend plans, goals, operating polices and guidelines. Design, implement and oversee program(s) activities and workplace performance standards.
Working with Infrastructure and Resilience Human Resources (I&R HR) manage/oversee human resources activities including position descriptions, evaluations, hiring, recruiting, performance management and progressive discipline.
Determine staffing needs and recommend reallocation of positions as appropriate. Be the appointing authority delegate for assigned work units where the administration of corrective and disciplinary action is necessary. Understand and adhere to state, labor union, university, and departmental policies and procedures. Address personnel issues in a timely, consistent and effective manner.
Manage employee career development training for assigned work units. Determine work unit training needs and ensure training budgets are in alignment with requirements. Work with I&R HR training coordinator regarding scheduling and coordinating leadership and supervisor trainings within the division.
Fiscal Planning and Budget Management
In collaboration with the director of Maintenance and Operations, FM Accounting, FM Work Management and auxiliary funded clients, this position directs personnel and work unit operating budgets that total approximately $13.4 million by evaluating service levels, maintenance and repair priorities, scheduling needs and analyzing performance metrics to develop and recommend routine preventive maintenance and long-range maintenance and repair plans. Develop personnel and shop budgets including general fund and auxiliary funded goals. Work closely with the FM Engineering, FM Asset & Work Management and FM Planning to identify funding needs, determine priorities, and allocate resources for Deferred Maintenance.
Plan Strategically, Process Development and Improvement
Collaborate with other I&R leaders, auxiliary funded departments and other facilities partners on campus to ensure the critical building functions of the university are uninterrupted. In support of this function, review work management metrics, implement quality control practices, and identify process improvements to anticipate and exceed customer expectations. Address concerns related to building system functionality and CU Boulder critically important functions; including allocating resources and sharing facilities operations performance data to specific campus research efforts. Work closely with the director of Maintenance and Operations and Planning, Design & Construction (PD&C) leadership to ensure construction standards, building commissioning processes and quality assurance of contracted work results in the delivery of high quality and maintainable building systems.
For in-house work execution programs, ensure routine inspections are performed for quality assurance/control, safety, and compliance with service level agreements. Develop, recommend, implement, evaluate and refine programs and work processes. In conjunction with FM Work Management develop metrics that effectively measure the delivery of services and resources in order to benchmark and trend performance. Stay current with industry standard methodologies to drive performance and service levels toward continuous improvement and toward achieving the vision of “best in class.”
Liaise with Campus Community and Internal FM Community
Provide exceptional customer service by establishing and maintaining effective professional relationships with key customers.
Work with other I&R staff (PD&C, Sustainability, Utility & Energy Services) to review plans and revise building standards and operational protocols as necessary to meet energy reduction, sustainability and climate action goals.
Keep client service level agreements updated for assigned work units and coordinate efforts on keeping MOUs with strategic partners updated and accurate.
Promote a Workplace Culture of Safety
Support and strive to continuously improve the Facilities Maintenance & Operations organization’s workplace safety program. In collaboration with division safety officer, Environmental Health and Safety, employee safety committee, and other Facilities Operations leadership, actively support the implementation of adequate standard operating procedures, employee training and proper personal protective equipment to meet workplace occupational safety and health standards. Assist safety assessments, review root cause analysis incident investigation, support safe behaviors and workplace standard processes to mitigate job hazards and minimize incident rates.