Career Opportunities: Intern - Systems Engineer (954)
Responsible for client and product support in the highly technical and fast-paced world of financial markets and digital wealth management.
Client and Product Support
Providing tier 1 and tier 2 support in addressing queries from clients. Be part of and contribute to a world-class team of support engineers and product specialists. Attaining and building a deep understanding of the business and product domain with the goal of providing excellent client and product support. Be part of a "follow-the-sun" model supporting clients and products operating in various time zones.
Product Operations
Supporting the daily operations of financial trading, market data, and wealth management products focus on ensuring that start-of-day operational processes are executed successfully. Responsible for ensuring that market data content is correct and updated. Monitor and respond to product alerts and proactively remediate any product-related issue that detracts from excellent client experience. Maintain and update exceptional data quality and accurate reporting in Jira Service Management.
Incident Management
Facilitating and coordinating remediation efforts across various support, product engineering, and site reliability engineering teams to address reported incidents. Track any longer-term and permanent resolution of the issue that caused the incident through the full delivery lifecycle. Produce Incident Reports with the input of incident response teams.
Product Improvement
Responsible for driving failure demand down by providing support analysis and insights into product issues and engaging with various engineering teams to permanently resolve reoccurring product issues.
Job requirements:
Skills and Experience:
- Focus on service delivery and issue resolution.
- A High sense of urgency.
- A Strong sense of ownership, accountability, and continuous improvement.
- People skills, both displaying client empathy and managing client expectations and inspiring and contributing to the support team.
- A Keen interest in statistics and data insights as a driver of continuous service and product improvement.
- Experience in coordinating incidents and problem resolution.
- Ability to manage client expectations and drive towards a win-win outcome.
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Responsible for client and product support in the highly technical and fast-paced world of financial markets and digital wealth management.
Client and Product Support
Providing tier 1 and tier 2 support in addressing queries from clients. Be part of and contribute to a world-class team of support engineers and product specialists. Attaining and building a deep understanding of the business and product domain with the goal of providing excellent client and product support. Be part of a "follow-the-sun" model supporting clients and products operating in various time zones.
Product Operations
Supporting the daily operations of financial trading, market data, and wealth management products focus on ensuring that start-of-day operational processes are executed successfully. Responsible for ensuring that market data content is correct and updated. Monitor and respond to product alerts and proactively remediate any product-related issue that detracts from excellent client experience. Maintain and update exceptional data quality and accurate reporting in Jira Service Management.
Incident Management
Facilitating and coordinating remediation efforts across various support, product engineering, and site reliability engineering teams to address reported incidents. Track any longer-term and permanent resolution of the issue that caused the incident through the full delivery lifecycle. Produce Incident Reports with the input of incident response teams.
Product Improvement
Responsible for driving failure demand down by providing support analysis and insights into product issues and engaging with various engineering teams to permanently resolve reoccurring product issues.
Job requirements:
Skills and Experience:
- Focus on service delivery and issue resolution.
- A High sense of urgency.
- A Strong sense of ownership, accountability, and continuous improvement.
- People skills, both displaying client empathy and managing client expectations and inspiring and contributing to the support team.
- A Keen interest in statistics and data insights as a driver of continuous service and product improvement.
- Experience in coordinating incidents and problem resolution.
- Ability to manage client expectations and drive towards a win-win outcome.
-
- The job has been sent to
Responsible for client and product support in the highly technical and fast-paced world of financial markets and digital wealth management.
Client and Product Support
Providing tier 1 and tier 2 support in addressing queries from clients. Be part of and contribute to a world-class team of support engineers and product specialists. Attaining and building a deep understanding of the business and product domain with the goal of providing excellent client and product support. Be part of a "follow-the-sun" model supporting clients and products operating in various time zones.
Product Operations
Supporting the daily operations of financial trading, market data, and wealth management products focus on ensuring that start-of-day operational processes are executed successfully. Responsible for ensuring that market data content is correct and updated. Monitor and respond to product alerts and proactively remediate any product-related issue that detracts from excellent client experience. Maintain and update exceptional data quality and accurate reporting in Jira Service Management.
Incident Management
Facilitating and coordinating remediation efforts across various support, product engineering, and site reliability engineering teams to address reported incidents. Track any longer-term and permanent resolution of the issue that caused the incident through the full delivery lifecycle. Produce Incident Reports with the input of incident response teams.
Product Improvement
Responsible for driving failure demand down by providing support analysis and insights into product issues and engaging with various engineering teams to permanently resolve reoccurring product issues.
Job requirements:
Skills and Experience:
- Focus on service delivery and issue resolution.
- A High sense of urgency.
- A Strong sense of ownership, accountability, and continuous improvement.
- People skills, both displaying client empathy and managing client expectations and inspiring and contributing to the support team.
- A Keen interest in statistics and data insights as a driver of continuous service and product improvement.
- Experience in coordinating incidents and problem resolution.
- Ability to manage client expectations and drive towards a win-win outcome.