• NOTE:  Applicant availability must be for any available shifts 


• The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.


• They provide information about services available in the hotel and in the community.


• They verify customers’ credit and establish how the customer will pay for the accommodation.
  
  They promote and sell guest rooms.


• They review accounts of the guests who signs out.


• They receive payment for accounts.


• They balance cash accounts.


• They advise housekeeping which rooms have been vacated and are ready for cleaning.


• They keep an inventory of rooms reservations


• They respond to reservation inquires


• Hotel front desk agents answer telephones and take messages and handle guest mail.


• They deal with customer complaints or refer dissatisfied customers to a manager.


• Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.