Description

Shellback Semiconductor Technology is currently offering a challenging and rewarding opportunity for a temporary Customer Support Representative. This is a 3-month assignment designed to support increased business demand and operational needs.

This role is a critical component to the continued success of SHELLBACK. Effective customer management is a key element of our team. We offer a fast-paced, innovative environment where you will be trained and empowered to provide world-class customer service to our global customer base.

This position is an on-site role. 

Your Impact

We are searching for a positive, detail-oriented individual with excellent communication and administrative skills to thrive in a fast-paced, high-pressure environment. The ideal candidate will be able to multitask effectively while handling a high volume of order entry and customer interactions.

Key Responsibilities

• Provide customer service via email (90%) and phone (10%) to customers and internal sales teams 
• Manage orders from quotation through delivery 
• Respond to customer inquiries in a timely and professional manner 
• Prepare and provide price quotations 
• Process customer orders and issue order acknowledgements 
• Track and maintain records of quotes, returns, and backorders 
• Interface consistently with: 
  • Customers and their representatives 
  • Outside Sales Team, including upper management 
  • Manufacturing and Operations teams (U.S. and international) 
  • Finance Department 
  • Product Management 

Additional Responsibilities

• Resolve customer issues in a timely and efficient manner 
• Provide proactive updates to customers regarding order status 
• Ensure orders are processed accurately and on time 
• Collaborate with procurement on out-of-stock items and late purchase orders 
• Assist customers with shipping, order progress, and general inquiries 
• Maintain and update open order reports to meet delivery expectations 
• Process Return Material Authorizations (RMAs) for warranty and repair services 
• Support product managers with pricing updates 
• Assist supervisor with daily operational tasks

Requirements

Required Skills/Qualifications

• Strong written and verbal communication skills 
• Excellent organizational and administrative abilities 
• High attention to detail and accuracy 
• Strong typing and data entry skills 
• Proficiency in Microsoft Office (especially Excel) 
• Ability to quickly learn new systems and processes 

Preferred Qualifications

• Experience with Salesforce or similar CRM systems 
• Prior customer service experience 
• Experience in an OEM or manufacturing environment (semiconductor industry a plus) 
• Familiarity with manufacturing terminology (BOM, PO, Work Orders, etc.) 
• Experience with ERP systems such as Syteline, NetSuite, or similar 

Education/Training

• Associate’s or Bachelor’s degree preferred, but not required 
• Willingness to quickly learn company products, particularly spare parts and repair services 

Additional Details

• Duration: 3-month temporary assignment 
• Schedule: Full-time 
• Potential Extension: Based on business needs and performance, this role may be extended or considered for a permanent opportunity