The Interior Floral Operations Manager leads daily activities in a floral / design warehouse, handling floral staff, inventory, quality control, floral design, floral sales, and customer service to ensure smooth operations and profitability, blending business management with creative floral expertise. They manage budgets, merchandising, ordering, staff training (including design skills), and vendor relations, focusing on freshness, efficiency, and meeting business goals.

This associate will work closely with the Director of Special Events on installations and designs as well as the Conference and Catering Department and Banquet Department. The Special Events Department (Atelier Division) is specifically geared towards offering guests options in design & decor for a variety of occasions.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Oversee, produce floral processes and décor elements as directed by the Director of Special Events.
Manage the Warehouse inventory in way that accurately tracks product and optimizes storage space
Create delivery routes through the resort based on hours of operations and occupancy levels
Lead team to process and organize flowers in an efficient manner to reduce waste and maximize inventory
Manage customer service processes when receiving amenities and special requests from guests and clients, prioritize clear communication, prompt action, proper documentation and a system for tracking.
Negotiate with current and future vendors to secure better pricing and cost savings
Implement processes and improvements within the department to enhance efficiency, quality and current processes
Manage budgets by creating plans, monitoring, adjusting, and setting goals to reach the goal of profitability for the resort
Must understand and follow all instructions as written on the room assignment sheet on time. All information is retrieved from the BEO (Banquet Event Order)
Responsible for delivery and setup of floral and décor as required based on orders.
Understand and follow the service standards as discussed by management.
Always provide prompt and courteous service to both the internal and external guests
Other job duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

5+ years’ floral experience in luxury resorts or floral shoppe and execution of high end events.
A Floral Operations Manager should have a strong understanding of floral design and operations. They should also be creative, able to multitask, and have a sense of urgency.
Must possess Basic English competency and the ability to follow through on instructions on time.
Individuals in this position must be guest service oriented.
Associates must also be capable of working alone or as a team depending on the situation following directives from management.
Must be able to function calmly under pressure; work at a rapid pace, be extremely organized, and very guest service orientated.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

Executive onboarding and advanced leadership development
Strategic cross-functional collaboration and innovation opportunities
Mentorship, coaching, and talent development responsibilities
Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

Competitive compensation and comprehensive benefits offerings
Attractive 401(k) program and paid time off
Housing, educational, and professional development support
Savings across resort dining, retail, spa, and experiences
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.