Position Summary

The Deputy Director of Ryan White Programs is responsible for developing and utilizing methods, processes and techniques to achieve clinical quality management outcomes. The Deputy Director of Ryan White Programs will revise policies and procedures and clinical work flows for treatment and care services.

Essential Functions

• Supervise licensed social workers and other program support staff.


• Master CAREWare operations and serve as backup for imports from EMR and uploads to state CAREWare system.


• Review client level data reports and progress in achieving Ryan White work plan/scope goals during staff supervisions.


• Maintain a list of all active patients and appropriate follow up by case managers.


• Monitor the viral load suppression status of HIV positive patients.


• Audit client electronic charts for updated eligibility, assessments, treatment plans, and referrals to primary care and other health and support services.


• Verify new intakes and referrals/transfers to Non-Medical Case Management.


• Monitor co-morbid clients with substance use and mental health disorders and compliance to treatment and care.

Deputy Director of Ryan White Programs

• Develop annual Quality Management Plan and quarterly updates; oversee PDSAs (Plan, Do, Study Act) and semi-annual performance improvement reports


• Revise Hidden Garden policies and procedures manual and work flows;


• Facilitate training and development sessions;


• Monitor swipes and approve requests for leave;


• Monitor weekly time and efforts reports;


• Complete performance appraisals for clinical and support staff;


• Participate in the recruitment and hiring process;


• Provide backup psychotherapy for clients/household members needing professional counseling;


• Facilitate HIV group sessions when needed;


• Monitor contact with new and potential outreach partners and attend meetings with Outreach staff to develop and build referral relationships;  


• Participate in Ryan White grantor meetings as required.