Position Summary:
The Center Manager is responsible for ensuring every guest has a memorable and inviting experience
while delivering the company's desired financial results. This includes but is not limited to
leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service
behaviors, recruiting, development and retention of talent, loss prevention, expense control,
training, coaching, and maintaining center cleanliness. This position is a sales role and requires
Duties and Responsibilities:
Guest Experience:
• Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest
experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for
life. Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package
sales and products to reach their goals and produce desired results
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a
positive lasting impression.
Sales Leadership:
• Produces results consistent with monthly goals. Manages productive center shifts to ensure
center meets and exceeds key performance objectives. Lead Associates to do the same by embracing,
practicing, and coaching all guest experience behaviors.
• Partners with District Operations Manager to take smart risks and seek creative value-added
solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases
productivity and reduces turnover by sharing all best practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales
opportunities and profitability.
• Celebrates positive Associate performance and partners with District Operations Manager to
identify performance opportunities for ongoing feedback and development. Administers Performance
Improvement Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all
areas of the center.
• Analyzes business reports, creates and executes Action Plans, in partnership with the District
Operations Manager, to improve any results.
Talent Management:
• Recruit, interview, select, hire and retain the most qualified candidate using the Company’s
Talent Filters as a guide.
• Retains a talent pool and all open positions are filled within 30 days.
• Coaches Associates for current and future career growth.
• Creates a learning environment by implementing brand programs in sales, guest service and
product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork, and
partner in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and
feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results
daily.
• Demonstrates professional written and verbal communication when engaging in all business
transactions with guests, Associates and the Corporate Office.
• Communicates effectively with the Manager, Associates and peers, including the cascade of
information necessary to manage the business.
Visual Management:
• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures
compliance to the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and
that all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.
Operational Management:
• Ensures compliance to company standards per the Center Operations User Guide.
• Ensures Wax Associates are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Company Loss Prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center, including storage room and desk are neat, clean, organized and
operating to company standard.
• Follows all safety standards to ensure a safe work environment.
• Meets or exceeds monthly budget targets for sales, cost of goods, labor, and
administrative.
• Other duties as assigned.
The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC, Olympic Wax, LLC, Vancouver Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.