Description
The Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. This role would be a good fit if you are friendly, dependable, and enjoy making a positive impact on patients and their families.
This is a full time, onsite, position Monday through Friday. There may be some local and regional same-day travel required to satellite offices. For a complete list of Semmes Murphey locations, please see our website.
Key Responsibilities Include:
- Confirm patient demographic and insurance information is correct/updated in their electronic medical record
- Interpret data on check out sheet and schedule appointments for patients according to physician-specific criteria
- Accept co-payments and process credit cards for real-time payments; provide patients with a receipt
- Interact and communicate professionally with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisors as needed
- Occasionally travel to satellite clinics to preform Front Desk functions for visiting physicians
Requirements
Requirements:
- High school diploma or equivalent
- Customer service experience, preferably in a healthcare environment, which includes insurance verification
You should be proficient in Microsoft Office (Excel, Outlook, Word), Internet software, web-based insurance verification software, and practice management software.
Knowledge, Skills, and Abilities:
- Will provide excellent customer service and has excellent interpersonal skills with the ability to manage difficult or emotional situations
- Is able to communicate effectively and persuasively in both positive and negative situations, while listening and responding appropriately to questions
- Has the ability to manage and complete various responsibilities in a timely manner within a fast-paced environment
- Is adaptable to changes in the work environment, dealing with frequent changes, delays, or unexpected events
- Maintains a high level of confidentiality and discretion
- Can travel locally or regionally to assigned clinic locations as required for the role
Equal Opportunity Employer/Veterans/Disabled
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