We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles.
Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence.
CUSTOMER
You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.
PROJECT
Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.
- Provide 2-level technical support on out-of-office and weekend basis
- Securing agreed service levels in accordance with the Service Level Agreement (SLA)
- Monitoring of Infrastructure and Integration into other systems
- Incident and escalation reporting
- Maintaining and developing positive relationships with customers and colleagues
- Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS
- Experience with open tracing standards; Kiali Service Mesh and configuration
- Working with Kubernetes
- Understanding of standard ITSM processes (log and report incidents/problem)
- Upper-Intermediate level of English
- Readiness for night shifts
WOULD BE A PLUS:
- Understanding of tools such as: Stackdriver, Grafana, Gitlab
- Experience with Ivanti Incident Management
- Open-minded and able to adapt
- Organized and structured
- Attentive to details