At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

As a Software Architect for the WFM/PM platform in India, you will define the technical blueprint for how Verint's engineering team builds, scales, and evolves its Java-based product suite. You will own system-level design decisions, establish cross-cutting architectural standards, and ensure the platform is secure, observable, performant, and maintainable at enterprise scale. You will apply proven software craftsmanship principles — including 12-Factor App methodology, SOLID principles, and design patterns — to guide the team toward a high-quality, long-lived codebase. You will work at the intersection of hands-on technical depth and strategic engineering leadership.

Responsibilities

Principal Duties and Essential Responsibilities:

1. Architecture and System Design

Define and own the technical architecture for WFM, PM, and Platform product areas - spanning Java backend services, frontend systems, APIs, database design, and cloud/on-premises infrastructure.
Create, maintain, and communicate Architecture Decision Records (ADRs) and system design documentation.
Lead system-level design reviews; enforce architectural governance and review gates for new features and initiatives.
Apply and enforce 12-Factor App methodology, SOLID principles, and established design patterns across the codebase.
Design enterprise-grade RESTful API contracts, versioning policies, backward compatibility strategies, and service boundary definitions.
Architect solutions for both Cloud (AWS/Azure) and On-Premises deployment environments, ensuring consistency and portability.

2. Java Backend Engineering Excellence

Own architectural implementation of Java and Spring Boot microservices, including Spring MVC, JPA/Hibernate, and integration patterns.
Define and govern database architecture across PostgreSQL, MS SQL, and other relational stores; own schema design, query optimization, stored procedure standards, and indexing strategy.
Establish standards for unit and integration testing using PowerMock, Mockito, and JUnit; define test coverage thresholds and enforcement mechanisms.
Evaluate and govern usage of build tools including Gradle, Maven, and npm; define dependency management and versioning standards.
Champion secure-by-design practices aligned with OWASP Top 10 and enterprise customer security requirements.

3. Frontend and Full-Stack Oversight

Define frontend architecture standards for ReactJS-based applications, including component design, state management, and performance optimization.
Govern integration patterns between backend Java services and frontend applications, including API design, authentication (OAuth 2.0/JWT), and error handling.
Provide architectural guidance on NodeJS services where applicable, including integration with Java backend systems.
Ensure accessibility, internationalisation (i18n), and cross-browser compatibility are considered in frontend architecture decisions.

4. DevOps, CI/CD, and Operational Excellence

Define CI/CD pipeline architecture using Jenkins and other DevOps tooling; establish standards for automated build, test, and deployment workflows.
Own deployment architecture for application server environments including Tomcat, JBoss, and Oracle WebLogic Server (14+).
Establish observability architecture: logging, metrics, distributed tracing, and alerting standards for both cloud and on-premises deployments.
Define SLOs, SLIs, and error budgets; lead post-incident architecture reviews and drive systemic reliability improvements.

5. Technical Standards, Governance, and Mentorship

Define and own engineering standards: coding guidelines, testing strategy, performance benchmarks, scripting conventions (Python, Shell, Batch), and security requirements.
Establish and maintain the technology radar; govern adoption of third-party libraries, frameworks, and tools.
Own the technical debt roadmap; prioritize and sequence refactoring and modernization initiatives.
Serve as the architectural mentor for Senior and Lead engineers; enable the team to make sound design decisions independently.
Facilitate architecture guilds, design sprints, and tech talks to elevate team-wide architectural thinking.

6. Cross-Functional and Global Collaboration

Partner with global R&D leadership, Product, and Engineering leaders in UK and the US to align architecture with product strategy.
Provide architectural input into roadmap planning, make-vs-buy evaluations, and platform investment decisions.
Communicate complex technical concepts clearly to non-technical stakeholders including Product, Customer Success, and executive audiences.
Engage directly with customers and enterprise stakeholders on production issues requiring architectural-level analysis and resolution.

Qualifications

Required Qualifications:

12+ years of professional software engineering with 3+ years in a dedicated architecture, principal engineer, or technical lead role.
B.E. / B.Tech. / M.Tech. / M.Sc. in Computer Science, Software Engineering, or a closely related STEM field.
Equivalent exceptional practical experience with a demonstrable architectural portfolio will be considered.
Demonstrable record of architecting large-scale, multi-tenant enterprise Java applications serving enterprise customers.
Experience driving architecture across distributed, cross-timezone engineering organizations.
Technical Skills:
Back-End: Expert-level Java and Spring Boot (Spring MVC, JPA/Hibernate, Spring Security). Deep expertise in RESTful API design, microservices architecture, and enterprise integration patterns.
Frontend: Strong architectural knowledge of ReactJS. Familiarity with Angular and NodeJS.
Databases: Expert-level PostgreSQL and MS SQL relational database architecture. Deep SQL query optimization, stored procedure design, schema migration, and indexing strategy.
Application Servers: Oracle WebLogic Server (14+), Tomcat, and JBoss/WildFly.
Build and Tooling: Gradle, Maven, npm. IDE expertise with IntelliJ IDEA and Eclipse.
Testing: Expert-level JUnit, Mockito, PowerMock, and integration testing strategy.
Scripting: Python, Shell Script, and Batch Script for automation and operational tooling.
Cloud and Infrastructure: AWS or Azure architecture. Docker and Kubernetes. IaC fundamentals (Terraform or CloudFormation).
CI/CD: Jenkins pipeline architecture and CI/CD platform design.
Preferred / Nice-to-Have Qualifications:
Experience in WFM, PM, or enterprise analytics SaaS domains.
Familiarity with Verint WFO, PM product architecture.
AWS Solutions Architect Professional or Azure Solutions Architect Expert certification.
Experience with TOGAF, C4 model, or equivalent architectural frameworks.
Contributions to open-source projects or published technical content.
Knowledge of regulatory compliance architecture (GDPR, SOC 2, ISO 27001).