Job Title: District Manager, Retail Operations 
Pay Grade: Salaried, $65k - $80k per year

About Goodwill Columbus 

At Goodwill Columbus, we believe in the power of work to transform lives. Our mission is to create pathways to independence and economic mobility through growth-oriented employment. Guided by our core values—Integrity, Collaboration, Accountability, Respect, and Owner’s Mindset—we strive to make a lasting impact in our community. 

Job Summary 

As a District Manager, you’ll lead and inspire teams across multiple retail locations, ensuring operational excellence and a consistent, mission-driven experience for both employees and customers. You’ll champion our values, drive financial performance, and foster a culture of growth and inclusion. 

Essential Job Functions 

• Provide hands-on leadership and operational oversight for assigned locations, ensuring all duties and directives are executed efficiently and consistently. 

• Audit and optimize store operations, leveraging Lean Six Sigma principles to drive continuous improvement. 

• Maintain a visible, supportive presence in stores—coaching, setting clear goals, and addressing challenges promptly and fairly. 

• Drive financial results by ensuring locations meet or exceed budget expectations and maintain financial health. 

• Champion exceptional customer service and create memorable customer experiences. 

• Role model and ensure that those responsible hire, train, and performance manage with a focus on providing opportunities to individuals reflecting the community’s diversity, including people with disabilities. 

• Maintain positive, team-oriented relationships and role model moving from conflict to collaboration with supervisors, subordinates, peers, and others. 

• Build and nurture productive relationships within the community. 

• Safeguard Goodwill assets by proactively preventing, reporting, and addressing potential losses. 

• Partner with Marketing & Development to implement strategies that boost retail sales. 

Ancillary Job Functions 

• Analyze reports and optimize store layouts to maximize sales. 

• Ensure a safe, compliant environment in every location. 

• Support the development of new retail sites alongside leadership. 

• Take on additional related duties as needed. 

Education and Experience 

An equivalent combination of education, training, and experience will be considered. 

• Minimum five years of progressive retail experience, including multi-unit management (DGR environment preferred). 

• Directly applicable education and certification(s) desirable. 

Competencies Critical to Success at Goodwill 

Customer Focus: Observe the customer journey; identify service gaps; align staffing, training, and processes to deliver consistent, high quality experiences; measure satisfaction and act on feedback. 

Decision Quality: Make timely, effective decisions that move the organization forward. 

Directs Work: Drive priorities and quality standards; ensure clear deliverables; remove obstacles to timely execution; monitor outcomes and course corrects to hit targets. 

Situational Adaptability: Adjust approach to meet changing demands. 

Optimizes Work Processes: Use data and observation to spot process gaps.  Act quickly to improve flow, quality and optimize sales. 

Ensures Accountability: Translate financial targets into operational actions; track KPIs against plan; hold teams accountable for variances with constructive problem solving; reallocate resources to protect margins and cash flow. 

Communicates Effectively: Communicate with the right person at the right time using the right method.  Tailor communications to diverse audiences. 

Develops Talent: Provide on the floor feedback tied to specific behaviors; cocreate goals and development plans; respond to issues with fairness and transparency; adapt coaching style to the person and context while maintaining trust.   

Builds Effective Teams: Model inclusive hiring and coaching practices; ensure equitable and effective performance management; create conditions where each team member contributes and grows.  

Instills Trust: Listen to understand interests; frame issues objectively; seek common ground and joint solutions; deescalate tensions and convert disagreements into cooperative action plans. 

Work Environment & Conditions 

• Moderate noise levels; exposure to varying outdoor weather. 

• Frequent standing, walking, bending, pushing, and reaching. 

• Ability to lift and carry up to 30 pounds occasionally. 

• Regular travel to and presence in locations throughout the Columbus metropolitan area. 

Being Part of Goodwill’s Story 

• Join a mission-driven organization making a real difference in the community. 

• Be part of a team that values integrity, respect, and excellence. 

• Enjoy a culture focused on professional growth and development. 

• Receive competitive compensation and comprehensive benefits. 

Employee Acknowledgement 

I understand that this job description summarizes the position and its requirements. I know of no limitations that would prevent me from performing these functions with or without reasonable accommodation. I understand that this description does not constitute a contract of employment and that my employment is at-will.