OBJECTIVE: As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team.

ESSENTIAL RESPONSIBILITIES:

· Providing customer service team support via telephone or email

· Responding to customer questions

· Resolving customer complaints

· Preparing documents and reports

· Updating customer database

· Improving overall customer satisfaction

· Ensuring appropriate actions are taken to resolve customers problems or concerns

· Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments

· Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff

· Performing other related duties as assigned

MINIMUM QUALIFICATIONS/EXPERIENCE:

· High school diploma or equivalent

· 2+ years of customer service experience

· Excellent communications skills, both oral and written

· Service-oriented and able to resolve customer inquiries

· Proficient computer skills with Microsoft Office, especially Excel.

· CRM experience, NetSuite preferred

WORKING CONDITIONS

· Typical office environment

· Ability to work sitting down, some walking up and down stairs from first to second floor